Night-Shift Customer Care Specialist

Select VoiceCom; Cebu City; On-site; PHP 83,000 - 124,000; Full time

Job summary

Select VoiceCom, an American and Australian-owned company, seeks a night-shift customer support agent in Cebu City. The role involves handling calls and emails, recording all interactions, and ensuring customer satisfaction with professional communication.

The ideal candidate has at least 6 months BPO experience, excellent English (neutral or American accent), and strong customer service and administrative abilities. Onsite work and weekend flexibility are required.

Qualifications

• Minimum 6 months BPO experience.
• Excellent English with neutral or American accent.
• Strong customer service and administrative abilities.
• Onsite work and weekend flexibility required.

Responsibilities

• Handle calls and emails from customers.
• Record all interactions accurately.
• Ensure customer satisfaction with professional communication.

Skills

Customer service

Communication

Administrative skills

English proficiency

Tools

Phone handling

Email correspondence

Job description

Select VoiceCom, an American and Australian-owned company, seeks a night-shift customer support agent in Cebu City. The role involves handling calls and emails, recording all interactions, and ensuring customer satisfaction with professional communication.

The ideal candidate has at least 6 months BPO experience, excellent English (neutral or American accent), and strong customer service and administrative abilities. Onsite work and weekend flexibility are required.