Payments Software Support Specialist

Tyler Technologies; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Tyler Technologies in the Philippines is seeking an entry-level Software Support Specialist - Payments. You will provide basic-level payment processing software support for Tyler clients, helping with use, functionality, and understanding of our products and databases.

You will learn to resolve client issues through data analysis, troubleshooting, and collaboration with a team, while expanding knowledge of Tyler products and processes.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience with payment processing software.
• Excellent interpersonal and written/verbal communication skills.
• Strong problem-solving and analytical abilities in a technical environment.
• Proficiency with Microsoft Office.

Responsibilities

• Provide inbound basic-level payment support to Tyler clients.
• Analyze data reports to resolve issues and troubleshoot using available tools.
• Determine whether to resolve issues or escalate to a more experienced team member.
• Document support processes and contribute to the knowledge base.

Education

Bachelor's degree in a related field

Excellent interpersonal skills

Problem-solving

Teamwork

Customer service

Attention to detail

Communication

Analytical thinking

Tools

Microsoft Office

Payments software

Job description

Tyler Technologies in the Philippines is seeking an entry-level Software Support Specialist - Payments. You will provide basic-level payment processing software support for Tyler clients, helping with use, functionality, and understanding of our products and databases.

You will learn to resolve client issues through data analysis, troubleshooting, and collaboration with a team, while expanding knowledge of Tyler products and processes.