Night-Shift Candidate Experience Specialist (Hybrid)

Cisive Inc.; Philippines; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

Cisive Inc. in Quezon City is seeking a Candidate Experience Representative to deliver superior customer service and technical support to end-users of our pre-employment and onboarding portal.

This role requires night shift availability, a hybrid work arrangement, and a focus on privacy and timely issue resolution.

You will handle inquiries via calls, email, and chat, collaborate with internal teams, and ensure accurate records while maintaining client confidentiality.

Qualifications

• Minimum 2 years of customer service experience preferred.
• 2 years in a call center environment preferred.
• Proficient in Microsoft Office; Excel preferred.
• Ability to learn and navigate web-based applications for applicant accounts.
• Graduate of a 2-year or 4-year course preferred; or at least 2 years of college completed.
• Ability to work night shift or shifting schedules.

Responsibilities

• Handle a heavy volume of inbound calls, emails, and chats in a work queue environment.
• Partner with peers and supervisor to monitor coverage of all contact streams.
• Achieve first contact resolution and provide updates when needed.
• Troubleshoot client issues including login problems and password resets.
• Maintain accurate records of contacts and interactions.
• Ensure applicant/client privacy in compliance with laws.
• Create positive relationships to ensure satisfaction and retention.

Skills

Written & verbal communication

Time management

Self-motivated

Adaptable

Prioritization

Problem solving

Client-focused

Education

2-year or 4-year degree or completed 2 years of college

Tools

Microsoft Office Suite

Excel

Job description

Cisive Inc. in Quezon City is seeking a Candidate Experience Representative to deliver superior customer service and technical support to end-users of our pre-employment and onboarding portal.

This role requires night shift availability, a hybrid work arrangement, and a focus on privacy and timely issue resolution.

You will handle inquiries via calls, email, and chat, collaborate with internal teams, and ensure accurate records while maintaining client confidentiality.