Night-Shift After-Sales Specialist: RMA & Orders

Reolink

Pasig

On-site

PHP 228,000 - 379,000

Full time

2 days ago

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Job summary

Reolink in Ortigas Center, Pasig, Philippines is seeking a Customer Service Representative to support after-sales processes, RMA, orders, and logistics. You will communicate with global customers by email, handle order changes, and ensure timely fulfillment while maintaining high service standards.

The role requires onsite work, night shifts, and a strong emphasis on accuracy, patience, and teamwork in a fast-paced environment.

Qualifications

College Graduate in any major; STEM or e-commerce background preferred.
Advanced written and oral communication skills.
Amenable to work onsite, on shifting and night shifts (weekend off may not be fixed).
Detail-oriented, patient, with strong execution capability and stress resistance.
Good customer service mindset and teamwork spirit with strong communication skills.

Responsibilities

Communicate with global customers via email to address after-sales and RMA issues, improving customer satisfaction.
Handle order modifications, cancellations, logistics tracking, and ensure normal order fulfillment.
Process customer return and exchange requests, including customer communication and system registration.
Document and track after-sales exceptions, promoting product issue resolution.
Participate in training new employees on after-sales processes and help improve team operations.
Continuously optimize after-sales workflows to enhance efficiency and customer experience.