Global After-Sales Specialist - Onsite & Night Shift

Reolink; Metro Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Reolink is seeking a CSR to support global customers after the sale, handling RMAs, returns, order management, and logistics coordination. The role emphasizes improving service processes and operational efficiency across time zones.

Ideal candidates are college graduates with excellent written and oral communication, capable of onsite shifting/night shifts, and able to stay detail-focused under pressure while delivering strong customer service and teamwork.

Qualifications

• Ideal candidates are college graduates with excellent written and oral communication.
• Capable of onsite shifting and night shifts, and able to stay detail-focused under pressure while delivering strong customer service and teamwork.
• Ability to support global customers after sale, including RMAs, returns, order management and logistics coordination.

Responsibilities

• Support global customers after sale with RMAs and returns.
• Manage orders and coordinate logistics across time zones.
• Improve service processes and operational efficiency.

Skills

Excellent written communication

Excellent oral communication

Customer service

Teamwork

Attention to detail

Willingness to work night shifts

Education

College degree

Job description

Reolink is seeking a CSR to support global customers after the sale, handling RMAs, returns, order management, and logistics coordination. The role emphasizes improving service processes and operational efficiency across time zones.
Ideal candidates are college graduates with excellent written and oral communication, capable of onsite shifting/night shifts, and able to stay detail-focused under pressure while delivering strong customer service and teamwork.