Night HVACR Dispatch Specialist (After-Hours)

Globaltize; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Globaltize in Manila is seeking an experienced After-Hours HVACR Dispatcher to coordinate critical overnight service calls for residential and commercial accounts. You will prioritize emergencies, dispatch technicians via GPS tracking, and ensure smooth shift hand-offs to day management.

Ideal candidates have HVACR dispatching experience, strong logistics skills, and excellent communication to stay calm under pressure in high-stress situations.

Qualifications

• Experience in HVACR dispatching or field service coordination.
• Strong knowledge of residential and commercial HVACR terminology.
• Proven ability to triage emergencies and coordinate multiple teams.

Responsibilities

• Evaluate and triage after-hours calls from residential and commercial accounts.
• Route on-call technicians using GPS tracking to minimize response times.
• Log symptoms and incidents to create structured daytime work orders.
• Escalate emergencies when technicians are unavailable for high-priority accounts.
• Provide comprehensive overnight logs and status updates during hand-offs.

Skills

HVACR dispatching

Emergency call triage

Geographic routing

Verbal communication

Field coordination

Tools

GPS tracking tools

Field management software

Job description

Globaltize in Manila is seeking an experienced After-Hours HVACR Dispatcher to coordinate critical overnight service calls for residential and commercial accounts. You will prioritize emergencies, dispatch technicians via GPS tracking, and ensure smooth shift hand-offs to day management.

Ideal candidates have HVACR dispatching experience, strong logistics skills, and excellent communication to stay calm under pressure in high-stress situations.