Nexthink Ops & Digital Employee Experience Specialist

Ernst & Young Advisory Services Sdn Bhd; Pasig; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Nexthink Support and DEX Operations Specialist based in Taguig joins EY to optimize Nexthink capabilities, deliver analytics, automation and proactive operations across IT and the digital employee experience.

You will collaborate with product managers, engineers and service owners to identify issues, translate data into actionable insight and deploy scalable solutions that improve reliability and reduce friction for users across the enterprise.

Qualifications

• Strong analytical and problem-solving skills with ability to turn data into improvements.
• Experience with digital employee experience, IT operations, automation or endpoint management.
• Hands-on Nexthink administration across investigations, actions, dashboards and governance.
• Ability to build clear reporting and insights with Power BI for various stakeholders.

Responsibilities

• Manage and improve Nexthink capabilities including proactive operations, remote actions, campaigns, dashboards and analytics.
• Identify user-impacting trends and translate insights into remediation or service improvements.
• Collaborate with product managers, engineers and owners to design scalable solutions.
• Support remote actions content lifecycle, ensuring quality and governance.
• Create and maintain reporting and executive-ready summaries for IT and business stakeholders.
• Evaluate new use cases with vendors to expand platform capabilities and support roadmap.

Skills

Nexthink administration

Data analysis

Power BI

ETL/data integration

Cross-functional collaboration

Tools

Nexthink

Job description

Nexthink Support and DEX Operations Specialist based in Taguig joins EY to optimize Nexthink capabilities, deliver analytics, automation and proactive operations across IT and the digital employee experience.

You will collaborate with product managers, engineers and service owners to identify issues, translate data into actionable insight and deploy scalable solutions that improve reliability and reduce friction for users across the enterprise.