Digital Workplace Engineer: Endpoints & Employee Experience

Avaloq; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Avaloq in the Philippines is seeking an Endpoint Engineer to support Windows and macOS endpoints, including virtual desktops, and to advance the digital employee experience. You will troubleshoot complex issues, develop automation, and collaborate with multiple IT teams to enhance stability and security across endpoint devices.

You will also manage Nexthink for dashboards, investigations, alerts, and automated remediation, leveraging data to drive improvements in device health and employee

Qualifications

• Strong hands-on troubleshooting of Windows endpoints on physical devices and VDI environments.
• Experience supporting macOS devices, ideally with Jamf Pro.
• Knowledge of endpoint provisioning, configuration, software deployment, inventory, updates, and lifecycle management.
• Strong troubleshooting and root-cause analysis skills with a cross-functional mindset.
• Willingness to learn Nexthink and other digital employee experience platforms.
• Strong analytical skills and ability to translate data into actionable improvements.
• Understanding of endpoint security including encryption, patching, least privilege, and vulnerability remediation.
• Experience with PowerShell, Bash or Zsh, APIs, command-line tools, and basic programming concepts.
• Clear communication skills and professional proficiency in English.

Responsibilities

• Endpoint Engineering: manage and support Windows and macOS devices, including virtual desktops.
• Troubleshoot OS, application, user profile, performance, authentication, networking, and device issues.
• Perform root‑cause analysis and implement sustainable solutions.
• Develop scripts and automation to simplify administration and troubleshooting.
• Maintain technical documentation and operational procedures.
• Collaborate with service desk, security, network, cloud, and application teams to resolve issues.
• Digital Employee Experience Champion: operate Nexthink, build dashboards, alerts, and automated remediation.
• Monitor device health, application performance, and overall employee experience using Nexthink data.
• Identify recurring problems and translate data into actionable recommendations for IT teams.

Job description

Avaloq in the Philippines is seeking an Endpoint Engineer to support Windows and macOS endpoints, including virtual desktops, and to advance the digital employee experience. You will troubleshoot complex issues, develop automation, and collaborate with multiple IT teams to enhance stability and security across endpoint devices.

You will also manage Nexthink for dashboards, investigations, alerts, and automated remediation, leveraging data to drive improvements in device health and employee