Nexthink DEX Operations & Analytics Specialist

EY; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

EY is seeking a Nexthink analytics professional to optimize digital employee experience. You will collaborate with cross-functional teams to deliver analytics, automation and scalable improvements that modernize support and elevate employee tech experience.

You will work on Nexthink administration, proactive operations, reporting and governance, partnering with product managers and engineers to implement proactive, reliable solutions across the enterprise.

Qualifications

• Strong analytical and problem-solving skills with data-driven mindset.
• Experience with digital employee experience, IT ops and automation.
• Ability to build clear reports and insights using BI tooling.
• Experience with data extraction, transformation and integration.
• Clear communication across technical and business stakeholders.

Responsibilities

• Manage and improve Nexthink capabilities including remote actions, dashboards and analytics.
• Identify user-impacting trends through data analysis and translate into remediation or improvements.
• Collaborate with product managers, engineers and service owners to deploy scalable solutions.
• Develop, review and govern Nexthink content and governance across priorities.
• Create reporting, dashboards and executive summaries for IT and business stakeholders.
• Work with vendors to evaluate new use cases and expand platform capabilities.
• Maintain platform governance, privacy, security and responsible data use.

Skills

Nexthink administration

Power BI reporting

Data analysis

Automation

IT operations

Tools

Nexthink

Power BI

Job description

EY is seeking a Nexthink analytics professional to optimize digital employee experience. You will collaborate with cross-functional teams to deliver analytics, automation and scalable improvements that modernize support and elevate employee tech experience.

You will work on Nexthink administration, proactive operations, reporting and governance, partnering with product managers and engineers to implement proactive, reliable solutions across the enterprise.