Network Support Technician (Remote)

STAFFVIRTUAL; Cebu City; Remote; PHP 180,000 - 300,000; Full time

Benefits offered by this job

HMO Day 1 + 2 FREE dependents

De minimis allowances

Paid time offs

Job summary

STAFFVIRTUAL, Inc. in Cebu City seeks an entry‑level Network Support Technician to monitor network operations, troubleshoot issues, and document tickets. On‑the‑job training is provided, and you’ll work with a collaborative team across shifts.

The role requires basic networking knowledge (OSI layers, TCP/IP) and strong communication. You’ll use SolarWinds and SRM2 to analyze problems and report findings, with a remote/work‑from‑home setup and a competitive benefits package.

Qualifications

• Experience in help desk, NOC, MSP, or technical support.
• Understanding of OSI model layers 1-4, routing, switching, LAN/WAN.
• Fundamentals in TCP/IP, DHCP, DNS, VLAN, subnetting, IPv4/IPv6.
• Ability to troubleshoot basic connectivity issues using ping, traceroute, nslookup.
• Experience with monitoring apps or VoIP/SIP is a plus but not required.
• Good verbal and written communication and documentation skills.
• Ability to work effectively in a team and a strong willingness to learn.

Responsibilities

• Create and track all network trouble tickets and change requests received from the client's customers and vendors.
• Clearly document data received from various systems and personnel in the client's Trouble Ticket System.
• Follow documented procedures to use this information and perform troubleshooting steps with other personnel and companies
• Represent yourself and the client professionally when communicating with customers and vendors, both verbally and in writing.
• Follow detailed instructions and procedures.
• Apply logical troubleshooting skills to interpret alerts and alarms and assess root cause.
• Use NOC resources, including Solarwinds, SRM2, portals, and various networking tools, to analyze and document information and take appropriate action in accordance with operating procedures.

Skills

Teamwork

Documentation

Verbal and written communication

Willingness to learn

Problem solving

Tools

SolarWinds

SRM2

Job description

Job Title: Network Support Technician

About the Client: Our client provides cloud-based business communications, managed networking, security, Internet connectivity, and IT services. They help businesses streamline operations and stay connected through integrated technology solutions and dedicated technical support.

Overview: The Network Support Technician is an entry-level role supporting network operations through monitoring, troubleshooting, and ticket documentation. The role requires strong teamwork, documentation skills, flexibility to work multiple shifts, and a willingness to learn. On-the-job training is provided for most position requirements.

Responsibilities:

• Create and track all network trouble tickets and change requests received from the client's customers and vendors.
• Clearly document data received from various systems and personnel in the client's Trouble Ticket System.
• Follow documented procedures to use this information and perform troubleshooting steps with other personnel and companies
• Represent yourself and the client professionally when communicating with customers and vendors, both verbally and in writing.
• Follow detailed instructions and procedures.
• Apply logical troubleshooting skills to interpret alerts and alarms and assess root cause.
• Use NOC resources, including Solarwinds, SRM2, portals, and various networking tools, to analyze and document information and take appropriate action in accordance with operating procedures.

Qualifications:

• Previous help desk, NOC, MSP, or technical support experience.

• Basic understanding of OSI Model layers 1-4, routing, switching, switches, routers, firewalls, and LAN/WAN.
  

• Solid fundamentals in TCP/IP, DHCP, DNS, VLAN, subnetting, gateways, and IPv4/IPv6 addressing.
  

• Ability to troubleshoot basic connectivity issues using tools such as ping, traceroute, and nslookup.
  

• Experience with monitoring applications or VoIP/SIP is a plus but is not required.

• Good verbal and written communication and documentation skills.

• Ability to work effectively in a team and a strong willingness to learn.

Schedule: 10:00 am to 7:00 pm Manila Time, Tue-Sat

Setup: Remote / WFH

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + 2 FREE dependents

  • De minimis and allowances
    

  • Paid time offs

• Training, career growth, and global exposure

• A collaborative and supportive team culture