Network Support Analyst (AU Equipment Hire, Hybrid)

Connectos; Philippines; On-site; PHP 500,000 - 780,000; Full time

Benefits offered by this job

Medical cover

Paid leave

13th month pay

Wellness facilities

Career growth opportunities

Competitive salary package

Job summary

ConnectOS is seeking a Network & Technical Support specialist to maintain and troubleshoot client networks, including Cisco Meraki environments, servers, and Active Directory. You will work with cross‑functional teams to resolve incidents and implement improvements.

The role emphasizes hands-on network health checks, documentation, and collaboration with external vendors in a Metro Manila setting.

Qualifications

• 3+ years hands-on experience in network and IT support across multi-site environments.
• Basic routing concepts, VLANs, switching, Wi‑Fi, DNS/DHCP, and TCP/IP.
• Experience with Cisco and Cisco Meraki networks, switches, APs, and cloud monitoring.
• Level 1 and selected Level 2 support for Windows and M365.
• Familiarity with AD/Entra ID and endpoint management.
• Experience coordinating with external technology providers.

Responsibilities

• Maintain client network environments and critical systems.
• Respond to network-related issues escalated by IT Service Desk.
• Perform routine health checks, monitor devices, and review configurations.
• Troubleshoot LAN/WAN, Wi‑Fi, DNS, DHCP, VLANs, and WAP outages.
• Assist with network changes, maintenance, and projects.
• Document issues, steps, and resolutions; create knowledge content.
• Collaborate with senior engineers and external specialists on incidents.

Skills

Networking

TCP/IP

DNS/DHCP

Cisco/Cisco Meraki

Windows/MS 365

Active Directory

Vendor coordination

NOC/Service Desk

WLAN/Wi‑Fi

LAN/WAN

Job description

Schedule: Monday to Friday (5:00AM - 2:00PM PHT)

What are we looking for?

• 3+ years of hands‑on experience supporting network and IT environments, ideally within a multi‑site organisation, NOC, MSP, or technically broad Service Desk.
• Practical knowledge of TCP/IP, DNS, DHCP, switching, VLANs, Wi‑Fi, and basic routing and firewall concepts.
• Hands‑on experience troubleshooting wired and wireless network issues, supported by strong ownership, follow‑through, and clear communication.
• Experience supporting Cisco and Cisco Meraki network environments, including switches, wireless access points, security appliances, and cloud‑based network monitoring.
• Experience providing Level 1 and selected Level 2 support across Windows, Microsoft 365, endpoints, user accounts, and access.
• Familiarity with network monitoring, performance analysis, and diagnostic tools.
• Working knowledge of Active Directory, Entra ID, endpoint management, and common infrastructure services.
• Experience coordinating technical cases with software, telecommunications, internet, and other external technology providers.
• Experience supporting multi‑site network environments is advantageous.
• CCNA, CCST Networking, Network+, or equivalent practical networking knowledge is highly regarded.
• Experience creating network diagrams, technical procedures, and knowledge articles is advantageous.

What will you do?

Network & Technical Support

• Support and maintain the client’s network environment, critical systems, and external platforms.
• Respond to network‑related issues escalated by the Infrastructure and IT Service Desk teams.
• Perform routine network health checks and monitor alerts, device status, configurations, firmware, performance, and recurring issues.
• Troubleshoot LAN, WAN, Wi‑Fi, DNS, DHCP, switching, VLANs, network ports, and general connectivity issues, including WAP outages and port flapping.
• Respond to urgent network incidents, including site outages and other business‑impacting connectivity issues.
• Assist with approved network changes, routine maintenance, remediation, and technical projects.
• Complete structured diagnostics and fault isolation before escalating complex issues.
• Build practical knowledge of how the client’s systems, applications, locations, and external platforms connect and depend on one another.
• Work with senior technical resources and external specialists on complex incidents and network improvements.
• Escalate network architecture, strategy, and long‑term planning requirements to the appropriate specialist.

IT Vendor Support

• Coordinate with users, internal teams, and external vendors to progress incidents and service requests.
• Raise external support cases with clear issue details and relevant troubleshooting information.
• Follow up on outstanding information, approvals, actions, and vendor responses.
• Maintain clear communication and positive working relationships with external providers.

IT Operations Support

• Provide Level 1 and selected Level 2 support across Windows, Microsoft 365, hardware, software, endpoints, accounts, and access.
• Support routine Active Directory and Entra ID administration, onboarding, offboarding, and access requests.
• Escalate unresolved issues through the appropriate channels.
• Maintain clear and accurate records of work completed and next steps.

Documentation & Team Support

• Maintain accurate network diagrams, technical documentation, troubleshooting procedures, and knowledge articles.
• Document recurring issues, known errors, workarounds, vendor processes, and resolution steps.
• Keep documentation current as systems, configurations, vendors, and processes change.
• Work collaboratively with the internal technology team, business users, and external providers.
• Contribute to consistent support practices and knowledge sharing across the team.

Join the awesome team and enjoy these benefits & perks

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

#ConnectOSCareers #JoinConnectOS #ConnectOSTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.