Network Support Engineer

HSN (Highpoint Service Network Corporation); Mandaluyong; On-site; PHP 290,000 - 424,000; Full time

Job summary

HSN (Highpoint Service Network Corporation) is seeking a customer-facing network specialist to handle after-sales issues by phone, email, and chat, focusing on Wi-Fi, switches, and routers. You will work with SIs, distributors, and resellers alongside a global team to meet service needs.

The role requires native-level English and local language fluency, strong networking expertise (switching, routing, wireless LAN), and a willingness to learn new technologies. A shift schedule may be required.

Qualifications

• Native-level fluency in English and local language.
• Strong networking knowledge: switching, routing, wireless LAN.
• Willing to learn and quickly absorb network tech.
• 3 years in network industry is a plus.
• Willing to work shift schedule as needed.

Responsibilities

• Handle after-sales issues by phone, email, chat for Wi-Fi/Switch/Router and other product issues.
• Support the service needs of system integrators (SI), sub distributors, and resellers (VARs) with the global team.
• Ensure customer satisfaction and protect brand image.
• Communicate effectively with customers and address feedback and complaints.

Skills

Networking knowledge

Fluent English & local language

Learning ability

Customer service mindset

Education

RCNP/HCNP/CCNP/CCIE certs (bonus)

Tools

CCNP/CCIE certs (bonus)

Job description

Technical knowledge or background should include network, switches, routers, etc. Comm skills should be 'fluent' (Technical/business level or at least C2) Local language should be 'native speaker'.

About the Role

Having a good sense of customer service, teamwork spirit, and study and research spirit can continue to learn and deepen in the technical field.

Responsibilities

• Handle after-sales issues of customers by phone, email, chat, etc., including Wi-Fi/Switch/router and other product issues.
• Support the service needs of system integrators (SI), sub distributors, and resellers (value added resellers - Vads) in collaboration with the global team.
• Ensure customer satisfaction and maintain company brand image.
• Good communication and coordination skills, able to deal with customer comments, customer feedback, and customer complaints.

Qualifications

• Fluent in English and local language at a native level.
• Have network knowledge of switching, routing, wireless LAN, DCN, etc., have a deep understanding of a certain field of technology, and can reach or exceed the level of RCNP or HCNP, CCNP, and have CCIE or HCIE or similar certificates as a bonus.
• Have a good learning ability, can quickly complete the network technology knowledge learning.
• 3 years of working experience in the network industry will be a plus (or equivalent ability).
• Comply with the company's temporary shift schedule when needed.

Required Skills

• Technical knowledge or background in networking.
• Fluent communication skills in English and local language.