Network Operations Manager

TRANSNATIONAL DIVERSIFIED GROUP, INC.; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

EVOxCharge Inc. is seeking an experienced Network Operations Manager to oversee network operations, service delivery, and overall performance across its EV charging network.

You will lead day-to-day activities, mentor teams, monitor SLAs, and drive continuous improvements across operations, product workflows, and customer support. The role emphasizes cross-functional collaboration with engineering, product, and commercial teams to ensure reliable service and scalable deployment readiness.

Qualifications

• Bachelor's degree in Industrial Engineering, Information Systems, Business Administration, Operations Management, Management, or related field.
• 4-6 years of relevant experience in operations management, service delivery, digital operations, or technical customer support.
• 2-3 years of supervisory or people management experience.
• Experience leading cross-functional teams and overseeing operational processes, service performance, and customer support.
• Strong knowledge of operational performance metrics, SLAs, incident management, and process improvement.
• Proficiency in Microsoft Office, especially Excel, Google Workspace, and reporting tools.

Responsibilities

• Lead day-to-day network operations, service reliability, and incident resolution workflows across sites and assets.
• Provide administrative leadership, mentorship, and people management across operations functions.
• Monitor operational health metrics, asset uptime, and SLAs to drive performance improvements.
• Oversee digital product and platform workflows with product leads for smooth user experiences.
• Supervise customer experience and support teams to maintain high service standards and proactive communication.
• Guide data reporting and analytics to turn usage data into actionable improvements.
• Coordinate with technical, engineering, and commercial teams for deployment readiness.

Skills

Operations management

People management

Cross-functional collaboration

Data analysis

Service delivery

SLA management

Education

Bachelor's degree in Industrial Engineering / Information Systems / Business Administration

Tools

Excel

Google Workspace

Reporting platforms

Job description

EVOxCharge Inc. is looking for an experienced, strategic, and results-oriented Network Operations Manager to oversee the company's network operations, service delivery, and overall operational performance across its electric vehicle (EV) charging network.

Key Responsibilities

• Lead and oversee day-to-day network operations, service reliability, and incident resolution workflows across all active sites and assets.
• Provide administrative leadership, mentorship, and people management across operational functions, including product operations, data analysis, and customer support.
• Monitor and evaluate operational health metrics, asset uptime, and service-level agreements (SLAs) to drive continuous performance improvements.
• Oversee digital product and platform workflows, collaborating with product leads to ensure intuitive user interfaces, smooth customer journeys, and seamless digital experiences.
• Supervise customer experience and support teams to establish high service standards, efficient ticket resolution, and proactive customer communication.
• Guide data reporting and performance analytics to turn operational trends, error patterns, and usage data into actionable business and process improvements.
• Coordinate cross-functionally with technical, engineering, and commercial teams to align operational readiness with new deployments and organizational goals.

Qualifications

• Bachelor's degree in Industrial Engineering, Information Systems, Business Administration, Operations Management, Management, or any related field.
• 4-6 years of relevant experience in operations management, service delivery, digital operations, or technical customer support.
• 2-3 years of experience in a supervisory or people management role.
• Experience managing cross-functional teams and overseeing operational processes, service performance, and customer support functions.
• Strong understanding of operational performance metrics, service-level agreements (SLAs), incident management, and process improvement.
• Proficient in Microsoft Office, particularly Excel, Google Workspace, operational management tools, and reporting platforms.