Expert - Access Network Maintenance

Globe Telecom; Manila; On-site; PHP 350,000 - 750,000; Full time

Job summary

Globe Telecom is seeking a role focused on ensuring telecom service availability through preventive and corrective maintenance of wireless, wireline, B2B circuits, and transmission equipment. You will own site assets, manage suppliers, audit test results, and drive rapid restoration of incidents to meet operational SLAs.

The position also maintains site/asset records, manages spares/tools, and supports business continuity through BIA/BCMS participation.

Qualifications

• Experience in telecom maintenance and incident handling.
• Ability to manage multiple vendors and third parties.
• Focus on service availability and SLA compliance.

Responsibilities

• Ensure availability and continuity of telecom services through maintenance and incident management.
• Own wireless, wireline, B2B circuits and transmission equipment onsite.
• Manage suppliers and third-party services and monitor performance against SLAs.
• Audit PAT, HAT and SAT results and escalate major defects.
• Maintain accurate site and asset records, spares, and tools.
• Support business continuity via BIA and BCMS activities.

Skills

Preventive maintenance

Incident management

Site ownership

Vendor coordination

SLA compliance

Tools

PAT auditing

HAT auditing

SAT verification

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description

This role ensures the availability and continuity of telecom services through effective maintenance, incident management, and site ownership of wireless, wireline, B2B enterprise circuits, and transmission equipment. It manages suppliers and third-party services, oversees equipment acceptance and compliance with standards, and drives timely resolution of site, access, and operational issues. The position also maintains accurate site and asset records, manages spares and tools, and supports business continuity through active participation in BIA and BCMS activities.

The role is responsible for ensuring high service availability by performing preventive and corrective maintenance of wireless, wireline, B2B enterprise circuits, and transmission telecom equipment. It oversees supplier and third-party performance by directing, supervising, and monitoring activities to ensure compliance with SLAs, including auditing PAT, HAT, and SAT results and escalating major defects for acceptance governance. The position manages incidents and events by leading rapid service restoration efforts, closing field work orders, and minimizing business impact to meet operational SLAs.

It also assesses site-related issues such as access, lease, and utilities, initiates SRW/SMW for unresolved concerns, and leads assigned ad hoc or special projects. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.