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IT Managers Inc. is seeking a Network Engineer – Operations Support with 3–5 years of experience to maintain, monitor, and support enterprise networks.
You will ensure network availability, performance, and security across the organization and collaborate with vendors and internal teams. Responsibilities include monitoring, troubleshooting incidents, configuring devices, handling on-call support, and maintaining documentation and RCA actions.
We are looking for a Network Engineer – Operations Support with 3–5 years of experience to maintain, monitor, and support enterprise network infrastructure. The role focuses on ensuring network availability, performance, security, and reliable service delivery.
Monitor network performance and proactively identify potential issues.
Troubleshoot and resolve network incidents, outages, and connectivity problems.
Configure, maintain, and upgrade routers, switches, firewalls, and load balancers.
Support network incident, problem, change, and capacity management.
Perform Root Cause Analysis (RCA) and implement corrective actions for recurring issues.
Maintain network documentation, diagrams, and operational procedures.
Coordinate with vendors, service providers, and internal teams to resolve technical issues.
Support vulnerability remediation, patch management, and network security compliance.
Participate in on-call support and major incident management when required.
3–5 years of experience in network engineering or enterprise network operations/support.
Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
Experience supporting enterprise network environments.
Strong knowledge of TCP/IP, routing and switching, VPN, DNS, DHCP, WLAN, and firewall technologies.
Experience or familiarity with Cisco, Aruba, Fortinet, Palo Alto, or similar networking platforms.
Understanding of ITIL service management processes.
Strong analytical, troubleshooting, problem-solving, and communication skills.
CCNA
CCNP
Fortinet NSE / FCP
ITIL Foundation