Network Activation Engineer (Hybrid - Shifting)

Masergy Philippines Inc.; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Masergy Philippines Inc. seeks an experienced network engineer to join project teams as an individual contributor, handling activations, migrations, troubleshooting, and the upkeep of designated network areas. You will interface with vendors, engineering and operations to deliver reliable services.

The role is hybrid, based in Ortigas Pasig City with 2 onsite days and 3 days of remote work. Certifications NSE4/NSE7/CCNA/CCNP are encouraged; expect work on BGP/OSPF/EIGRP and cloud services like

Qualifications

• Proven experience as a network engineer in large-scale environments.
• Strong knowledge of routing protocols (BGP, OSPF, EIGRP).
• Experience with cloud services and network security features.

Responsibilities

• Perform network activations for customers per procedures.
• Support migrations to the Comcast network across products.
• Configure and troubleshoot routing protocols (BGP/OSPF/EIGRP).
• Establish BGP peerings and design routing policies.
• Collaborate with carriers to troubleshoot internet circuits.
• Activate and configure cloud services such as Azure and AWS.
• Deploy and manage FortiGate, Meraki, and Silverpeak devices.
• Maintain documentation and post-activation tracking.
• Keep skills updated; NSE4, NSE7, CCNA, CCNP encouraged.
• Work shifts; nights/weekends as needed in hybrid setup.

Skills

Network activations

Troubleshooting

BGP

OSPF

EIGRP

Cloud integration

Vendor liaison

Hybrid work

Education

NSE4

NSE7

CCNA

CCNP

Tools

FortiManager

FortiGate

Meraki

Silverpeak

Azure

AWS

Job description

Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

CORE RESPONSIBILITIES:

• Perform network activations for Comcast customers in accordance with established procedures and best practices.
• Support customer migrations to the Comcast network across various products, including SD-WAN, IPsec, NaaS, MPLS, and SSL VPN solutions.
• Configure and troubleshoot routing protocols such as BGP, OSPF, and EIGRP, ensuring optimal network performance and reliability.
• Apply a solid understanding of routing principles—including route preference based on protocol type, administrative distance, and metric values—to ensure efficient and predictable traffic routing.
• Analyze routing tables and metrics to validate traffic flow and resolve routing issues.
• Establish BGP peerings for customers requiring public internet presence and assist in designing appropriate routing policies.
• Collaborate with carriers to troubleshoot internet circuit issues and ensure timely resolution of connectivity problems.
• Activate and configure cloud services, including Microsoft Azure and Amazon Web Services (AWS), as part of hybrid or cloud-based network deployments.
• Deploy and manage virtual appliances in cloud environments, such as FortiGate VMs and Silverpeak virtual instances.
• Provide technical expertise focused on the data side of the network, ensuring seamless handoff and integration with customer environments.
• Work with a variety of networking hardware, including Fortinet, Meraki, Cradlepoint, ADVA, and Silverpeak devices.
• Handle configuration, deployment, and centralized policy management using FortiManager.
• Configure and support various authentication methods, including RADIUS, LDAP, and SAML, based on customer environments.
• Enable and manage UTM (Unified Threat Management) features such as firewall policies, antivirus, web filtering, intrusion prevention, and application control.
• Troubleshoot UTM-related issues, including identifying and resolving incorrect blocks or filtering behavior that impacts legitimate traffic.
• Collaborate with internal teams and customers to ensure timely and successful activations, migrations, and issue resolutions.
• Maintain detailed documentation and ticket comments, including activation notes, troubleshooting steps, and post-activation tracking.
• Continuously enhance technical skills; certifications such as NSE4, NSE7, CCNA, and CCNP are highly encouraged.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Schedule / Work Set-up / Location:

• Shifting Schedule (must be amenable with any schedule depending on business needs)
• Hybrid Work Set-up (2x onsite, 3x WFH per week)
• Office address is at GLAS Tower, Ortigas Pasig City
• Must be flexible with the schedule and amenable to render overtime and work on holidays if needed