NetSuite Cash Application Specialist: High-Volume AR

Origo BPO (Phils) Limited, Inc.; Mabalacat; On-site; PHP 279,000 - 446,000; Full time

Job summary

Origo BPO (Phils) Limited, Inc. seeks a Cash Application Specialist to ensure timely posting of customer payments to AR for a U.S.-based portfolio from the Philippines.

You will process payments via lockbox, ACH, wire, and cards in NetSuite, match to invoices, reconcile daily activity, and resolve unapplied or misapplied payments in a high-volume setting. Strong English communication and Excel skills are essential.

Qualifications

• 2-5 years of hands-on cash application or cash-posting experience in accounts receivable or general accounting.
• Prior BPO, shared-services, or offshore-services experience supporting a U.S.-based company or client.
• Direct experience retrieving and processing lockbox, ACH, and remittance information through a sizable U.S. bank platform; experience with PNC or another major U.S. bank is acceptable.
• Demonstrated experience applying payments across multiple invoices and handling high-volume or complex remittances accurately.
• Hands-on experience using an ERP or accounting system to post and apply cash, with the ability to learn new systems and client-specific processes quickly.
• Functional Excel proficiency, including lookups, pivot tables, data matching, and basic reconciliation; macro or VBA development is not required.
• Strong attention to detail and consistent accuracy in a high-volume transactional environment.
• Strong organization and time-management skills, with the ability to meet daily posting deadlines and raise exceptions promptly.
• Clear written and verbal English communication skills for coordination with internal teams and, when authorized, U.S.-based customers.
• Adaptable, proactive, and able to work independently with limited training and supervision in an evolving finance organization.
• Available to work U.S. Eastern or Central business hours, including the corresponding Philippine night shift.
• A college degree is not required; demonstrated proficiency and relevant cash-posting experience are the primary considerations.

Responsibilities

• Retrieve and review daily bank lockbox images, ACH files, and remittance information using read-only bank-portal access.
• Process and apply customer payments received through lockbox, check, ACH, wire transfer, and credit-card channels in NetSuite in accordance with established procedures.
• Match payments and remittance details to the correct customer accounts and open invoices, including multi-page remittances that may cover dozens or hundreds of invoice lines.
• Manage the assigned daily queue in a high-volume environment, with throughput estimated around 150 payments per day per specialist.
• Research and resolve unapplied cash, short pays, overpayments, misapplied or duplicate payments, invoice discrepancies, and missing or incomplete remittance information.
• Coordinate with Accounts Receivable, Sales, Collections, and other stakeholders to determine correct payment application; communicate with customers when authorized and escalate unresolved exceptions promptly.
• Reconcile daily cash receipts against bank and lockbox activity to confirm deposits are posted within the required timeline.
• Investigate discrepancies between bank deposits and system postings and maintain a clear audit trail of corrections and escalations.
• Maintain organized records of remittance advice, deposit support, application backup, and other sensitive payment documentation in line with confidentiality and audit requirements.
• Maintain lightweight daily tracking of payments and invoices processed, lockbox and ACH items cleared, unapplied or unmatched cash, and key exception reasons using the operational tracker.
• Assist with month-end cash-application activities and related clearing-account reconciliation support.
• Contribute to desk procedures and SOP documentation and recommend improvements to increase cash-posting efficiency, accuracy, and visibility.
• When primary cash-application responsibilities are complete, notify the manager and assist with other AR support activities within scope.

Skills

Cash posting experience

Accounts Receivable

Excel proficiency

English communication

Attention to detail

Tools

NetSuite

Bank portals

ERP systems

Job description

Origo BPO (Phils) Limited, Inc. seeks a Cash Application Specialist to ensure timely posting of customer payments to AR for a U.S.-based portfolio from the Philippines.

You will process payments via lockbox, ACH, wire, and cards in NetSuite, match to invoices, reconcile daily activity, and resolve unapplied or misapplied payments in a high-volume setting. Strong English communication and Excel skills are essential.