NDIS Admin & Ticket Coordinator (Remote)

Remotee; Manila; Remote; PHP 614,000 - 725,000; Full time

Benefits offered by this job

Quarterly bonus

Remote work

Day shift

Competitive salary

Annual leave + public holidays

Job summary

Remotee, through our sister company Recruit Sync, is seeking an organised, detail-oriented Administrative Officer to support an Australian NDIS services provider. The role focuses on routing requests and tickets to the right coordinators, coordinating with the Client Service Coordinator team, and performing data entry in Nookal.

You will liaise mainly via email, with no phone-based client contact, and will work closely with the Team Lead to triage and escalate complex items as needed.

Qualifications

• 1–2 years' experience in the NDIS or aged care support sector in Australia.
• Experience managing customer support/service desk tickets and coordination.
• Exceptional written and verbal email communication as primary client contact.
• Zoho Desk experience preferred, not mandatory.
• Nookal experience preferred, quick to learn.

Responsibilities

• Allocate incoming desk tickets to the appropriate Client Service Coordinator daily.
• Meet with Team Lead each day to review unclear or escalated tickets.
• Perform basic data entry into Nookal and liaise with clinicians as required.
• Support the Client Service Coordination team with NDIS enquiries.
• Ensure enquiries and referrals are processed quickly and accurately.
• Maintain records and ensure smooth ticket flow across the team.
• Manage client correspondence via email (no phone contact).
• Assist with other general administrative tasks as required.

Skills

Ticket management

Data entry

Email communication

Organised & detail-oriented

Written/verbal communication

Tools

Zoho Desk

Nookal

Job description

Remotee, through our sister company Recruit Sync, is seeking an organised, detail-oriented Administrative Officer to support an Australian NDIS services provider. The role focuses on routing requests and tickets to the right coordinators, coordinating with the Client Service Coordinator team, and performing data entry in Nookal.

You will liaise mainly via email, with no phone-based client contact, and will work closely with the Team Lead to triage and escalate complex items as needed.