N-central Technical Support (night shift)

N-able; Taguig; Híbrido; PHP 450.000 - 700.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & Dental Insurance

Generous PTO

Volunteer Days

Employee Stock Purchase Program

Pension with company-contribution

Pantry & internet allowances

De Minimis monthly allowance

Fund-raising opportunities

N-ablite Learning

Hybrid work model

Descripción de la vacante

N-able in the Philippines is seeking a Technical Support Engineer to diagnose and resolve issues across remote monitoring, asset tracking, patch management, and security domains. You’ll support partners via phone, email, and chat, owning end-to-end case resolution while growing technical knowledge.

You’ll join a global, collaborative team with a hybrid work arrangement and opportunities for professional growth within a security-focused platform.

Formación

• 2+ years’ experience troubleshooting server, network, email, and endpoint security.
• Strong knowledge of Windows Server, AD, GPO, boot sequence, file structure, registry, and event logs.
• Understanding of DNS, TCP/IP, HTTP, DHCP, VPN, firewall; SMTP and email services a plus.
• Experience with Bash, PowerShell or Python scripting.
• Knowledge of Virtual Platforms, Linux server, MacOS, SQL administration and backup technologies is a plus.
• Excellent written and verbal communication; ability to type 45–60 wpm.
• Team player with a customer-focused mindset.

Responsabilidades

• Deliver high-quality service and support to partners via phone, email, and chat, owning end-to-end issue resolution.
• Combine technical knowledge with problem solving and collaboration to provide excellent support.
• Maintain accurate documentation of cases and knowledge base.
• Prioritize incidents in the ticketing system with autonomy over your workload.
• Continuously develop knowledge of N-able products and services.
• Provide 24/7 support with rotational weekends and holidays.

Conocimientos

Troubleshooting

Windows Server

AD/GPO

DNS/TCP-IP

PowerShell

Python

Customer support

Documentation

Herramientas

Virtual Platforms

Linux

SQL

Backup Technologies

Descripción del empleo

Why N-able

At N-able, we’re not just helping businesses be secure -we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

Why N-able

At N-able, we’re not just helping businesses be secure -we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

N-able is seeking a Technical Support Engineer that will diagnose and resolve technical issues involving Remote Monitoring, Asset Tracking, Remote Connection, Patch Management, AV, Backup, Mail Security and more. We are seeking dedicated, creative, and driven individuals to join our team and grow professionally with us. You can look forward to working with a dynamic and collaborative group!

What You’ll Do

• Deliver a high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues.
• Combine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partners.
• Redirect or escape issues appropriately and maintain a thorough and accurate documentation of cases.
• Prioritize incidents in the incident management system, with autonomy over personal caseload, in line with the Service and Experience Level Objectives.
• Maintain and continue to develop in-depth knowledge of N-able products and services.
• 24/7 support with rotational weekends and holidays.

What You’ll Bring

• 2+ years’ experience in troubleshooting server, network, email, and endpoint security issues (moderate to highly complex).
• Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs.
• Understanding of security concepts, networking concepts and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall (knowledge of SMTP, web services, email services, SNMP, FTP is a plus).
• Experience in one or more of the following scripting languages is desirable: Bash, PowerShell, Python.
• Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration and Backup Technologies is a big plus.
• 2+ years of experience in phone, email, and chat support with the ability to type 45-60 words per minute with high degree of accuracy is preferred.
• Partner-focused with ability to collaborate; be creative in understanding and resolving issues; strong willingness to improve technical knowledge.

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning - custom learning experience as part of our investment in you
• The Way We Work - hybrid working model of 2-3 days a week in-hub collaboration

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.