N-central Technical Support (mid-shift)

N-able; Taguig; Hybrid; PHP 500,000 - 750,000; Full time

Benefits offered by this job

Medical and dental insurance

Pension with company-contribution

2 Paid Volunteer Days per year

Employee Stock Purchase Program

Hybrid working model

Monthly internet allowance

De Minimis - monthly allowance

N-ablite Learning - upskilling

The Way We Work - 2-3 days in-hub

Job summary

N-able is hiring a Technical Support Engineer in the Philippines' Metro Manila region. You will diagnose and resolve issues across Remote Monitoring, Asset Tracking, Patch Management, and more, while delivering trusted support to partners via phone, email, and chat.

We value 2+ years of experience in server/network security troubleshooting, Windows Server/AD/GPO knowledge, scripting skills, and a collaborative mindset. Expect a hybrid schedule with strong growth opportunities.

Qualifications

• 2+ years’ experience troubleshooting server, network, email, and endpoint security issues.
• Strong knowledge of Windows Server OS, AD, GPO, boot sequence, file structure, registry, and event logs.
• Solid understanding of DNS, TCP/IP, HTTP, DHCP, VPN, firewall; SMTP/web/email services a plus.
• Experience with scripting: Bash, PowerShell, Python is desirable.
• Knowledge of Virtual Platforms, Linux server, MacOS, SQL Administration and backup tech is a plus.
• 2+ years in phone, email, and chat support with 45–60 WPM accuracy preferred.
• Partner-focused, collaborative, eager to improve technical knowledge.

Responsibilities

• Deliver high-quality service to N-able partners via phone, email, or chat, owning end-to-end resolution.
• Combine technical and interpersonal skills with cross-functional collaboration to ensure great support.
• Maintain thorough documentation of cases and escalate when needed.
• Prioritize incidents in the ticket system with autonomy over personal caseload.
• Grow knowledge of N-able products and services continuously.
• Provide 24/7 support with rotational weekends and holidays.

Skills

Troubleshooting

Windows Server

AD & GPO

Networking basics

Bash scripting

PowerShell scripting

Python scripting

Phone support

Email support

Chat support

Documentation

Tools

Virtual Platforms

SQL Administration

Backup Technologies

Linux Server

MacOS

Job description

Why N-able

At N-able, we’re not just helping businesses be secure -we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

Why N-able

At N-able, we’re not just helping businesses be secure -we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

N-able is seeking a Technical Support Engineer that will diagnose and resolve technical issues involving Remote Monitoring, Asset Tracking, Remote Connection, Patch Management, AV, Backup, Mail Security and more. We are seeking dedicated, creative, and driven individuals to join our team and grow professionally with us. You can look forward to working with a dynamic and collaborative group!

What You’ll Do

• Deliver a high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues.
• Combine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partners.
• Redirect or escape issues appropriately and maintain a thorough and accurate documentation of cases.
• Prioritize incidents in the incident management system, with autonomy over personal caseload, in line with the Service and Experience Level Objectives.
• Maintain and continue to develop in-depth knowledge of N-able products and services.
• 24/7 support with rotational weekends and holidays.

What You’ll Bring

• 2+ years’ experience in troubleshooting server, network, email, and endpoint security issues (moderate to highly complex).
• Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs.
• Understanding of security concepts, networking concepts and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall (knowledge of SMTP, web services, email services, SNMP, FTP is a plus).
• Experience in one or more of the following scripting languages is desirable: Bash, PowerShell, Python.
• Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration and Backup Technologies is a big plus.
• 2+ years of experience in phone, email, and chat support with the ability to type 45-60 words per minute with high degree of accuracy is preferred.
• Partner-focused with ability to collaborate; be creative in understanding and resolving issues; strong willingness to improve technical knowledge.

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning - custom learning experience as part of our investment in you
• The Way We Work - hybrid working model of 2-3 days a week in-hub collaboration

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.