Multichannel CX Associate: Remittance & Support

Fpsinc; Davao City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Competitive compensation

Career growth opportunities

Job summary

Full Potential Solutions (FPS) seeks a Customer Experience Associate to handle inquiries via phone, chat, and email, balancing voice and non-voice tasks while ensuring smooth remittance delivery. You will verify customer information, research transaction statuses, and collaborate with partners to meet performance metrics with exceptional service.

The role requires on-site work at Damosa Lanang, Davao City, with a shift schedule including weekends and holidays.

Qualifications

• Proficient in written and spoken English with good comprehension.
• Able to perform 50/50 voice and non-voice tasks.
• Experience with remittance or financial tech support is a plus.
• Typing speed not specified but effective business writing is required.
• Willingness to work onsite at Damosa Lanang, Davao City and in shifting schedules.

Responsibilities

• Handle customer inquiries via phone, chat, and email.
• Balance voice and non-voice tasks (50% each).
• Gather and verify customer information; research transaction statuses.
• Coordinate with Partners to ensure remittance delivery.
• Meet and exceed performance metrics and deliver exceptional service.
• Be reliable and agile in customer service.

Skills

English communication

Multitasking

Customer service

Time management

Attention to detail

Resilience

On-site work readiness

Shift work (weekends/holidays)

Research skills

Critical thinking

Education

Senior High School or equivalent

2nd year college

Tools

Web tools

AI tools

Job description

Full Potential Solutions (FPS) seeks a Customer Experience Associate to handle inquiries via phone, chat, and email, balancing voice and non-voice tasks while ensuring smooth remittance delivery. You will verify customer information, research transaction statuses, and collaborate with partners to meet performance metrics with exceptional service.

The role requires on-site work at Damosa Lanang, Davao City, with a shift schedule including weekends and holidays.