Multi-Channel Customer Care & Upsell Specialist

Metacom Careers; Antipolo; On-site; PHP 180,000 - 240,000; Full time

Job summary

Metacom Careers in the Philippines is hiring a Customer Service Representative to provide friendly and efficient support across phone, email, and chat channels. You will handle inquiries, resolve issues, and maintain accurate records of interactions to ensure service quality.

Collaboration with teammates will help optimize processes and drive customer satisfaction. The role requires patience, problem-solving, and a customer-first attitude; training is provided along with opportunities to grow

Qualifications

• Provides helpful, professional customer service across multiple channels.
• Maintains accurate records of customer interactions.
• Works with team to improve efficiency and outcomes.

Responsibilities

• Handle inquiries via phone, email, and chat.
• Resolve customer issues and escalate when needed.

Skills

Customer service

Communication

Record keeping

Job description

Metacom Careers in the Philippines is hiring a Customer Service Representative to provide friendly and efficient support across phone, email, and chat channels. You will handle inquiries, resolve issues, and maintain accurate records of interactions to ensure service quality.

Collaboration with teammates will help optimize processes and drive customer satisfaction. The role requires patience, problem-solving, and a customer-first attitude; training is provided along with opportunities to grow