Customer Care & Upsell Strategist

Metacom Careers; Antipolo; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service representative to provide exceptional support via phone, email, and chat. You will assist customers with inquiries, resolve issues, and maintain precise records of interactions to ensure service quality.

Collaboration with teammates is essential to improve efficiency, and opportunities to upsell products will contribute to revenue growth while adapting to varying call center schedules.

Responsibilities

• Provide exceptional support via phone, email, and chat.
• Assist customers with inquiries and resolve issues.
• Maintain precise records of interactions to ensure service quality.
• Collaborate with teammates to improve efficiency and adapt to varying schedules.
• Upsell products where appropriate to contribute to revenue growth.

Job description

Metacom Careers in the Philippines is seeking a customer service representative to provide exceptional support via phone, email, and chat. You will assist customers with inquiries, resolve issues, and maintain precise records of interactions to ensure service quality.

Collaboration with teammates is essential to improve efficiency, and opportunities to upsell products will contribute to revenue growth while adapting to varying call center schedules.