Entry-Level Multichannel Support Specialist

Metacom Careers; Tuguegarao; On-site; PHP 216,000 - 264,000; Full time

Job summary

Metacom Careers in the Philippines seeks an entry-level Customer Service Associate to assist customers via phone, email, and chat, focusing on resolving inquiries and documenting interactions accurately.

You will collaborate with teammates to enhance service delivery and follow up to ensure issues are resolved, contributing to a fast-paced, customer-centric environment where performance and empathy matter.

Qualifications

• Assist customers via multiple channels (phone, email, chat) and resolve inquiries.
• Document interactions accurately and maintain records.
• Collaborate with teammates to improve service delivery and follow up on issues.

Responsibilities

• Handle customer inquiries via phone, email and chat with empathy.
• Log and track interactions to ensure resolution and quality documentation.
• Work with team to improve response times and service quality.

Skills

Phone support

Email support

Chat support

Customer service

Job description

Metacom Careers in the Philippines seeks an entry-level Customer Service Associate to assist customers via phone, email, and chat, focusing on resolving inquiries and documenting interactions accurately.

You will collaborate with teammates to enhance service delivery and follow up to ensure issues are resolved, contributing to a fast-paced, customer-centric environment where performance and empathy matter.