Impactful Customer Care & Upsell Specialist

Metacom Careers; Antipolo; Presencial; PHP 180 000 - 240 000; Tempo integral

Resumo da oferta

Metacom Careers in the Philippines is hiring a Customer Service Representative to provide friendly and efficient support across phone, email, and chat channels. You will handle inquiries, resolve issues, and maintain accurate records of interactions to ensure service quality.

Collaboration with teammates will help optimize processes and drive customer satisfaction. The role requires patience, problem-solving, and a customer-first attitude; training is provided along with opportunities to grow

Qualificações

• Provides helpful, professional customer service across multiple channels.
• Maintains accurate records of customer interactions.
• Works with team to improve efficiency and outcomes.

Responsabilidades

• Handle inquiries via phone, email, and chat.
• Resolve customer issues and escalate when needed.

Conhecimentos

Customer service

Communication

Record keeping

Descrição da oferta de emprego

Metacom Careers in the Philippines seeks a customer service representative to provide exceptional support via phone, email, and chat. You will assist customers with inquiries, resolve issues, and maintain precise records of interactions to ensure service quality.

Collaborate with teammates to improve efficiency, and opportunities to upsell products will contribute to revenue growth while adapting to varying call center schedules.