Multi-Branch Operations Manager

Our Clients; Cebu City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Our Clients is seeking a Multi-Branch Operations Manager to oversee sales, day-to-day operations, and customer satisfaction across all branches from the Talamban region in Cebu City. The role focuses on driving growth, protecting margins, and aligning teams toward company targets.

The candidate will lead branch-level sales and operations, optimize workflows, and build reporting dashboards for visibility into performance at both branch and company levels. Travel to sites is expected.

Qualifications

• Bachelor degree required in business/related field.
• Master's degree is a plus.
• 5+ years in managerial sales/ops across multi-location businesses.

Responsibilities

• Drive sales growth, profitability, and business expansion across all branches.
• Monitor performance, optimize operations, and protect margins.
• Lead, coach, and develop branch teams; mentor for succession.
• Build dashboards and reporting for branch and company-wide health.
• Travel for site visits and cross-location collaboration.

Skills

Leadership

Strategic planning

People management

Analytical thinking

Financial acumen

Cross-functional

Excel proficiency

Education

Bachelor's degree in Business Administration/Marketing/Management

Master's degree (plus)

Tools

Excel

Job description

Location: Talamban, Cebu City

Work Setup: Full Onsite

Work Schedule: Monday-Friday

About the Role

The Multi-Branch Operations Manager will take charge of sales performance, day-to-day operations, and customer satisfaction across all the company branches. This role calls for someone who can grow the business, keep operations running smoothly, protect the bottom line, and rally different teams together to hit company targets - all while helping steer the company through its next phase of growth.

Key Responsibilities

Sales & Growth

• Design and execute strategies that drive sales, profitability, and overall business growth
• Identify and pursue new market opportunities, new customer segments, and avenues for scale
• Partner with leadership on expansion planning, including new branch or market entry

Branch Operations Oversight

• Monitor sales, operational performance, service quality, and profit margins across every branch
• Optimize workflows, staffing, and resource allocation to run leaner, more efficient operations
• Manage costs closely to protect the bottom line without compromising service standards
• Ensure every branch consistently follows company policy, meets operational benchmarks, and delivers on customer experience commitments

Performance & Reporting

• Track business performance across branches and translate data into actionable recommendations
• Deliver regular performance updates and business reviews to executive leadership
• Build reporting systems and dashboards that give visibility into branch-level and company-wide health

People & Culture

• Lead, coach, and develop branch-level sales and operations teams
• Build a pipeline of stronger performers through mentorship and hands-on management
• Champion continuous improvement - encouraging new ideas and better ways of working across all locations
• Collaborate cross-functionally with other departments to keep everyone aligned on shared targets

Qualifications

• A bachelor's degree in Business Administration, Marketing, Management, or something similar.
• A master's degree is a plus, though not required.
• At least 5 years running sales and operations at a managerial level - retail, motorcycle dealerships, automotive, food service, or other multi-branch businesses are all good fits.
• Experience overseeing sizable teams spread across multiple locations.
• A solid track record of growing revenue and making operations run better.
• Natural leadership instincts and the ability to manage people well.
• Sharp business sense, paired with a good handle on financial and operational matters.
• Know-how in sales strategy, running branch operations, and tracking performance.
• Strong analytical thinking and sound judgment under pressure.
• Confident communicator who can negotiate and manage relationships with different stakeholders.
• Hands-on experience improving customer experience and service standards.
• Comfortable working in Excel and other reporting tools at an advanced level.
• Ready and willing to travel often for site visits.