MTM Claims Intake Specialist (Hybrid)

Manulife; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Manulife is seeking a MTM Intake Specialist at MBPS in Manila, Philippines. The role focuses on facilitating claims initiation, guiding clients, and handling inquiries with a focus on accuracy and timely processing.

You will assist with claim filing online and on paper, manage status updates, and coordinate virtual assessments. The position offers a hybrid work arrangement and opportunities to contribute to process improvements within a global team.

Qualifications

• Knowledge of the JH Long Term Care Claim Process is essential.
• Must possess Retail Claims, Group Claims, and Store Front operations skills.
• At least 1 year in current role preferred.

Responsibilities

• Claim Initiation Assistance: help filing claims online and on paper.
• Claim Status and Follow-up: monitor status and answer CIP questions.
• Call Management and Support: handle peak period calls for multiple lines.
• Virtual Assessment Coordination: schedule and track virtual assessments.

Skills

Retail Claims

Group Claims

Store Front operations

Communication

Job description

Manulife is seeking a MTM Intake Specialist at MBPS in Manila, Philippines. The role focuses on facilitating claims initiation, guiding clients, and handling inquiries with a focus on accuracy and timely processing.

You will assist with claim filing online and on paper, manage status updates, and coordinate virtual assessments. The position offers a hybrid work arrangement and opportunities to contribute to process improvements within a global team.