Insurance Claims & Customer Support Specialist

Manatal; Parañaque; On-site; PHP 335,000 - 614,000; Full time

Job summary

Manatal is seeking a Customer Specialist in the Philippines to own the excellence of customer experience across claims and inquiries. You will organize inboxes, review claims through XClaim, and collaborate with Support and Claims teams to meet SLAs and NPS targets.

Strong English communication and detail orientation are essential. Responsibilities include end-to-end claims processing, documentation, and maintaining high standards of service while working with teammates to improve processes.

Qualifications

• 1–2 years' experience handling customer queries online.
• Fluency in English (verbal and written).
• Ability to handle customer inquiries across multiple channels.
• Excellent verbal and written communication skills.
• Proven ability to identify problems and raise them for a solution.

Responsibilities

• Manage end-to-end claims process from initial assessment to resolution and payment.
• Assess claims against policy terms and regulatory requirements for fair decisions.
• Maintain complete claim records and supporting evidence.
• Communicate with customers clearly and empathetically with timely updates.
• Identify potential fraud or irregularities and escalate suspicious claims.
• Collaborate with Team Lead to resolve complex claims and achieve outcomes.
• Meet KPIs such as turnaround time, accuracy, and customer satisfaction.

Skills

Customer service experience

Communication skills

Attention to detail

Time management

Team collaboration

Problem-solving

Multichannel support

Job description

Manatal is seeking a Customer Specialist in the Philippines to own the excellence of customer experience across claims and inquiries. You will organize inboxes, review claims through XClaim, and collaborate with Support and Claims teams to meet SLAs and NPS targets.

Strong English communication and detail orientation are essential. Responsibilities include end-to-end claims processing, documentation, and maintaining high standards of service while working with teammates to improve processes.