MTM Claims Intake Specialist

Manulife; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Manulife is seeking a MTM Intake Specialist at MBPS in Manila, Philippines. The role focuses on facilitating claims initiation, guiding clients, and handling inquiries with a focus on accuracy and timely processing.

You will assist with claim filing online and on paper, manage status updates, and coordinate virtual assessments. The position offers a hybrid work arrangement and opportunities to contribute to process improvements within a global team.

Qualifications

• Knowledge of the JH Long Term Care Claim Process is essential.
• Must possess Retail Claims, Group Claims, and Store Front operations skills.
• At least 1 year in current role preferred.

Responsibilities

• Claim Initiation Assistance: help filing claims online and on paper.
• Claim Status and Follow-up: monitor status and answer CIP questions.
• Call Management and Support: handle peak period calls for multiple lines.
• Virtual Assessment Coordination: schedule and track virtual assessments.

Skills

Retail Claims

Group Claims

Store Front operations

Communication

Job description

Job Description:

We’re looking for a MTM Intake Specialistto join our team at MBPS. This role is responsible for facilitating the claims initiation process, providing guidance to clients, and ensuring the efficient handling of claims-related inquiries. This role involves assisting clients with claim filing, managing communications regarding claim status, and supporting the completion of required documentation. The specialist will also handle calls during peak periods, monitor claim initiation progress, and contribute to process improvements.

Key Responsibilities:

• Claim Initiation Assistance: Provides support for filing claims both online (walkthroughs, completing forms for clients) and on paper (guidance on form completion and distribution).


• Claim Status and Follow-up: Handles inquiries about claim status before approval, checks necessary information for approval, and follows up as needed; assists with questions about claim initiation paperwork (CIP).


• Call Management and Support: Manages calls during peak times for various lines (Retail/Group Core, Retail/Group Claims) and assists claimants with issues related to online triage \"knock outs.\"


• Virtual Assessment Coordination: Handles scheduling and updates for Virtual Assessment Bookings, maintains a tracker, and provides insights and recommendations for process improvements.

Qualifications:

• Knowledge Requirement: Familiarity with the JH Long Term Care Claim Process is essential.


• Non-negotiable Skillsets: Must possess skills in Retail Claims, Group Claims, and Store Front operations.


• Performance and Attendance Criteria: No attendance issues or NTEs/NOD for the past 6 months, not currently on a Performance Improvement Plan.


• Experience: Must have at least one year of tenure in their current role.

When you join our team:

• We’ll empower you to learn and grow the career you want.


• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.


• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid