Senior Claims Coordinator & Team Mentor (Hybrid)

Marsh Risk; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Marsh is seeking a Claims Senior Coordinator in Manila, Philippines to strengthen our Claims Operations team. This hybrid role requires three days in the office weekly and focuses on end-to-end claims management, escalation, and stakeholder collaboration to drive efficient resolutions.

You will mentor junior staff, provide guidance to Claims Advisors, analyze trends, and prepare management updates to support operational excellence.

Qualifications

• Bachelor’s degree in business, Insurance, Risk Management, or a related field.
• Proven experience in claims management, with progressive responsibility beyond entry-level advisory roles.
• Strong understanding of insurance claims processes, terminology, and regulatory environment.
• Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders effectively.

Responsibilities

• Serve as the primary point of contact for complex claims, facilitating communication and coordination between clients, insurers, and internal teams to ensure timely and accurate claims processing.
• Oversee the end-to-end claims lifecycle, ensuring compliance with company policies, regulatory requirements, and service level agreements.
• Analyze claims data and documentation to identify potential issues, risks, or opportunities for process improvement.
• Provide guidance, training, and support to Claims Advisors and junior team members, fostering their professional development and enhancing team performance.
• Collaborate with managers and cross-functional teams to resolve escalated claims issues and implement best practices.
• Prepare detailed reports and updates for management and clients, highlighting claims status, trends, and key performance indicators.
• Participate in continuous improvement initiatives to optimize claims workflows, reduce cycle times, and enhance client satisfaction.
• Maintain up-to-date knowledge of industry trends, insurance products, and regulatory changes impacting claims operations.

Skills

Stakeholder communication

Team mentorship

Claims analysis

Regulatory knowledge

Education

Bachelor's degree in business, Insurance, Risk Management, or related field

Job description

Marsh is seeking a Claims Senior Coordinator in Manila, Philippines to strengthen our Claims Operations team. This hybrid role requires three days in the office weekly and focuses on end-to-end claims management, escalation, and stakeholder collaboration to drive efficient resolutions.

You will mentor junior staff, provide guidance to Claims Advisors, analyze trends, and prepare management updates to support operational excellence.