MSP IT Systems Engineer: Windows & Security NOC Pro

Technology Elite, Inc.; Mabalacat; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Relocation assistance

PTO 21 days + extra PTO per year

HMO coverage for employee +1 dependent

Relocation salary loan support

Tenure incentive program

Referral bonus up to Php20,000

All government mandated benefits

Job summary

Technology Elite, Inc. is seeking a dedicated technical support specialist to independently manage service desk tickets across Windows, Microsoft 365, and networking. You will respond to RMM and security alerts, perform patches and deployments, and maintain system health with minimal supervision.

The role requires strong customer service, English communication, and 2+ years in a support role. Relocation assistance and comprehensive benefits are provided as part of the package.

Qualifications

• 2+ years in technical support, NOC, or service desk (MSP preferred).
• Strong customer service focus and ability to work independently.
• Proficient troubleshooting across Windows OS, Microsoft 365, networking, and remote tools.
• Familiarity with endpoint protection, MFA, patching, and basic vulnerability management.
• Experience with Office applications (Outlook, Word, Excel).
• Good documentation and communication skills in English.

Responsibilities

• Independently manage and resolve service desk tickets across Windows desktop/server, M365, networking, and infrastructure platforms.
• Serve as first responder for alerts from RMM and security tools and escalate per procedures.
• Perform patching, software deployment, and system maintenance with minimal oversight.
• Monitor and triage security alerts; check device compliance and flag out-of-policy systems.
• Run vulnerability scans, document findings, and coordinate remediation.

Skills

Customer service

Troubleshooting

Windows OS

MSP experience

Networking basics

Documentation

MS Office

Independence

English communication

Tools

RMM

Autotask

ITGlue

MFA

Office 365

Job description

Technology Elite, Inc. is seeking a dedicated technical support specialist to independently manage service desk tickets across Windows, Microsoft 365, and networking. You will respond to RMM and security alerts, perform patches and deployments, and maintain system health with minimal supervision.

The role requires strong customer service, English communication, and 2+ years in a support role. Relocation assistance and comprehensive benefits are provided as part of the package.