MS SQL Application Support Specialist — Night Shift

Emapta; Mandaluyong; On-site; PHP 670,000 - 837,000; Full time

Benefits offered by this job

HMO coverage

Weekends Off

Salary advance

Upskilling courses

Gym access

Lifestyle perks

Employee referrals

Leave benefits

Job summary

Emapta Philippines is seeking an Application Support Specialist - MS SQL to diagnose complex issues through MS SQL Server queries, scripting, and networking diagnostics. You will support international users while growing with a Top 1% talent team.

Join a stable, globally oriented workplace in Ortigas, with onsite work, night shifts, and opportunities for advanced training via Emapta Academy, plus perks like HMO, salary advances, and generous leave.

Qualifications

• 1 year hands-on Microsoft SQL Server experience including SQL queries, scripting, database investigation, and troubleshooting.
• At least 2 years of experience in application support, software support, technical support, IT help desk, or a similar role.
• Practical expertise in IPv4/IPv6 networking, including connectivity diagnostics and troubleshooting across firewalls, switches, routers, and wireless access points.
• Advanced working knowledge of Windows 10 and Windows Server 2022 or later.
• Strong ability to diagnose and resolve application, database, system, and network issues independently.
• Good understanding of server-class hardware and systems, plus troubleshooting experience with Android and iOS devices.
• Familiarity with Microsoft Office Suite and Microsoft Teams.
• Knowledge of fax and telephony technologies is advantageous.
• Previous call center or customer-facing technical support exposure is preferred.
• Excellent English communication skills for phone support, technical explanations, and accurate case documentation.
• Strong analytical, organizational, prioritization, and multitasking capabilities.
• Associate degree in Computer Science or a related discipline is preferred.
• Available for a permanent onsite work arrangement in Ortigas.
• Professional and accountable approach with an interest in software and pharmaceutical technology.

Responsibilities

• Review and prioritize support tickets involving software functionality, Microsoft SQL databases, system performance, and technical issues.
• Diagnose application and database issues using established troubleshooting methods, including SQL queries and scripts when required.
• Respond to support requests received through phone, email, and system-generated alerts.
• Guide users through software features and explain technical concepts clearly based on their level of technical knowledge.
• Investigate, test, and document suspected software defects and escalate complex issues to Tier II or appropriate technical specialists.
• Manage assigned cases from initial assessment through resolution and provide timely status updates.
• Maintain accurate and complete records of customer interactions, troubleshooting activities, and resolutions in the Case Management System or internal ticketing platform.
• Coordinate with Support Technicians, Team Leads, Managers, and cross-functional teams to resolve complex technical issues.

Skills

MS SQL Server

Networking

Windows OS

Troubleshooting

English communication

Call center support

Microsoft Office

Mobile devices

Team collaboration

Education

Associate degree in Computer Science or related discipline

Tools

Microsoft SQL Server

Windows 10/Server 2022

Microsoft Teams

Microsoft Office

Fax and telephony technologies

Ticketing system

Job description

Emapta Philippines is seeking an Application Support Specialist - MS SQL to diagnose complex issues through MS SQL Server queries, scripting, and networking diagnostics. You will support international users while growing with a Top 1% talent team.

Join a stable, globally oriented workplace in Ortigas, with onsite work, night shifts, and opportunities for advanced training via Emapta Academy, plus perks like HMO, salary advances, and generous leave.