Move Management Consultant

Sanelo PH Inc; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Sanelo PH Inc. in Makati seeks a Move Management Consultant to coordinate moving services for assigned employees and serve as the primary contact throughout the move, ensuring a seamless customer experience.

You will obtain and compare quotations, select the best provider based on client requirements, oversee the move, monitor timelines, communicate updates, and maintain accurate records to meet SLA and policy standards.

Qualifications

• Experience in customer service and relocation operations is preferred.
• Excellent written and verbal communication skills.
• Ability to work under deadlines and manage multiple moves.

Responsibilities

• Reach out to movers for quotes
• Compare quotes and recommend/select mover based on criteria
• Manage caseload to ensure timely follow up with assignees
• Gain knowledge of client policies and service requirements, ensure KPIs are met and accurate billing
• Manage client expectations and provide regular updates
• Develop, maintain, and build working relationship with assignee
• Provide continuing advice and support to client and relocating employee
• Monitor move timeline and alert assignee/client as appropriate
• Coordinate/manage movers and their activities
• Ensure mover meets requirements, deadlines, KPI, service standards
• Draft and prepare invoices per pricing and contract
• Evaluate operational efficiency and propose process improvements
• Train and mentor team members

Skills

Client service

MS Office

Communication

English proficiency

Time management

Problem solving

Education

Tertiary Qualification in Relocation or related discipline

Tools

MS Office

Outlook

Job description

A customer-focused operations professional responsible for coordinating moving services for assigned employees. Acting as the primary point of contact throughout the moving process, the consultant ensures a seamless customer experience by obtaining and comparing moving quotations, selecting the most appropriate provider based on the clients’ requirements, and overseeing all aspects of the move to ensure successful delivery.

Working closely with clients, relocating employees, internal stakeholders, and global service partners, the Move Management Consultant provides proactive support, clear communication, and effective coordination throughout the move.

Key responsibilities include ensuring compliance with client policies, service level agreements (SLA’s), and company quality standards. The Move Management Consultant proactively manages move timelines, resolves service issues, maintains accurate records, and collaborates with internal teams and third-party vendors to deliver exceptional service while driving customer satisfaction.

Responsibilities:

• Reach out to movers for quotes
• Compare quotes and recommend/select mover based on criteria
• Manage caseload to ensure timely follow up with assignees
• Gain knowledge of the specific client policies and service requirements, ensure operational KPIs are met and accurate billing against agreed fee schedule
• Manage client expectations and provide regular and timely updates
• Develop, maintain, and build working relationship with assignee
• Provide continuing advice and support to both client and relocating employee
• Manage relocating employee expectations
• Monitor move timeline, alert assignee/client as appropriate
• Ensure shipment protection forms are collected and created in a timely manner
• Coordinate/manage movers (internal & external) and their activities
• Ensure selected mover meets requirements, deadlines, KPI, service standards
• Maintain data integrity in the company operational system
• Draft and prepare invoices in accordance with client’s contractual agreement or Santa Fe KPIs, ensuring every service is billed as per approved pricing
• Evaluate operational efficiency and recommend process improvements as requiredEnsure the service delivered is consistent with agreed Scope of Work (SOW) and alert Client and/or Manager should the service require additional quotes
• Train and mentor other team members as required

Requirements:

• Tertiary Qualification in relevant discipline.

• 1 to 2 years of move service experience

• Proven client service experience

• Excellent computer skill, MS office, Outlook, etc.

• Written and verbal communication skills and interpersonal skills

• Self-motivated, adaptable, flexible and detail oriented

• Ability to work to deadlines and prioritize workload.

• Take ownership of problems

• Fluency in oral and written English

Essential

• Leadership and People Management: Assisting in work familiarisation of peers and new recruits and coordinating work

• Creativity and Problem-Solving: Mainly regulated by laid down procedures. Exercised occasionally to deal with challenges.

• Contacts and Relationships: Contacts on well-established matters providing readily available information or assistance. Occasionally dealing with issues where the outcome may not be straightforward. Identifying details of service needs, assessment and initiating actions to help. Offering advice or delivering more comprehensive support and/or care.

• Communication: Exchanging orally or in writing information that can be sensitive with a range of audiences including internal colleagues, team member(s), service users, external stakeholders, government, etc.

• Decision Making: Able to analyse a facts and situations before making decisions within clearly defined rules and procedures, chosen from a range of established alternatives.

• Resources (Physical and financial): Careful handling of sensitive information and personal possessions of others (e.g. passports or personal documents)

• Knowledge and Skills: Requires a good standard of practical knowledge and skills in the Relocation Line of Business.