Mortgage Team Lead: Coach, Analyze & Drive Results

Sutherland; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Sutherland is seeking an organized and goal-oriented Team Manager - Mortgage to lead a group of consultants focused on mortgage campaigns. You will drive performance, coach and mentor, and partner with Ops to optimize processes.

This role demands at least 2 years of Team Leader experience in mortgage campaigns, strong data analysis, MS Office skills, and excellent communication. You will report to management and help shape team results in a fast-paced environment.

Qualifications

• At least 2 years of Team Leader experience supporting mortgage campaigns.
• Strong analytical mindset with ability to interpret data, identify patterns, and recommend improvements.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
• Excellent communication skills—able to present insights clearly in both written and verbal formats.
• Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
• Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
• A proactive, solution-oriented mindset with a strong sense of ownership and accountability.

Responsibilities

• Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
• Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Skills

Team Leadership

Mortgage campaigns

Data analysis

MS Excel

MS Word

PowerPoint

Communication

Tools

MS Office

Job description

Sutherland is seeking an organized and goal-oriented Team Manager - Mortgage to lead a group of consultants focused on mortgage campaigns. You will drive performance, coach and mentor, and partner with Ops to optimize processes.

This role demands at least 2 years of Team Leader experience in mortgage campaigns, strong data analysis, MS Office skills, and excellent communication. You will report to management and help shape team results in a fast-paced environment.