Team Manager - Mortgage (Clark, Onsite)

Sutherland; Mabalacat; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sutherland Philippines is seeking an organized and goal-oriented Team Manager - Mortgage to lead a team of mortgage consultants and drive KPI performance in a fast-paced environment. You will coach and mentor staff, manage attrition and quality metrics, report trends to Ops Managers, and take ownership of key initiatives to uphold Sutherland's reputation for excellence.

Strong analytical skills, MS Office proficiency, and clear communication are essential to delivering insights and facilitating

Qualifications

• At least 2 years of team leadership experience supporting mortgage campaigns.
• Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
• Excellent communication skills—able to present insights clearly in both written and verbal formats.
• Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
• Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
• A proactive, solution-oriented mindset with a strong sense of ownership and accountability.

Responsibilities

• Drive the performance of a team of consultants to meet and exceed KPI targets.
• Manage attrition, shrinkage, and other critical metrics of the team.
• Coach and mentor consultants, providing feedback and performance management.
• Inform leadership on trends of end-user customers and provide feedback to Ops Managers.
• Drive organizational initiatives within the team as needed.

Skills

Analytical mindset

Team leadership

Communication skills

Ownership & accountability

Attention to detail

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager - Mortgage. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Managers in this role get to:

• Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
• Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Qualifications

• At least 2 yearsof Team Leader experience supporting mortgage campaigns. (Required)
• Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
• Excellent communication skills—able to present insights clearly in both written and verbal formats.
• Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
• Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
• A proactive, solution-oriented mindset with a strong sense of ownership and accountability.

Additional Information

All your information will be kept confidential according to EEO guidelines.