Mortgage Ops Lead — RTA & Performance

Wipro Philippines Inc.; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Wipro Philippines Inc. in Quezon City, Manila invites a skilled RTA Lead to drive mortgage originations processes and ensure client contract adherence.

The role supervises shifts, analyzes performance, and coordinates with WFM for forecasts and staffing, while seeking automation opportunities to improve delivery quality.

With 3–5 years of Mortgage Originations experience, you’ll collaborate with stakeholders to deliver flawless service to our clients.

Qualifications

• Mortgage originations experience required.
• 3-5 years of relevant work experience.
• Familiarity with contract adherence and client expectations.

Responsibilities

• Conduct shift briefings to drive focus on metrics and contract adherence.
• Prepare and share notes from huddles and performance data with the client.
• Provide weekly/monthly performance presentations to the manager and client.
• Collaborate with internal stakeholders to ensure flawless delivery of projects.
• Identify automation opportunities and coordinate with automation teams.

Skills

Mortgage Originations

Job description

Wipro Philippines Inc. in Quezon City, Manila invites a skilled RTA Lead to drive mortgage originations processes and ensure client contract adherence.

The role supervises shifts, analyzes performance, and coordinates with WFM for forecasts and staffing, while seeking automation opportunities to improve delivery quality.

With 3–5 years of Mortgage Originations experience, you’ll collaborate with stakeholders to deliver flawless service to our clients.