People & Operations Team Lead

Wipro Technologies; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

Wipro Limited in the Philippines seeks a Performance Management & Development lead to ensure SLA delivery and to drive coaching, performance reviews, and team development. The role involves partnership with stakeholders, operations management, and ongoing training to keep the client experience top-notch.

The ideal candidate brings 1–3 years in a similar role, strong people skills, and a customer-centric mindset to sustain high-quality service levels.

Qualifications

• 1–3 years experience in a similar role.
• Experience with customer service and IT helpdesk support is a plus.
• Knowledge of health and welfare (HW) processes is beneficial.

Responsibilities

• Lead team performance management and development, including planning, reviews and coaching.
• Oversee monthly operational rhythms and routines.
• Engage in process and project participation with stakeholders.
• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries.
• Provide product support and guide users through step-by-step solutions.

Skills

People Management

Coaching

Customer Service

Troubleshooting

Documentation

Time Management

Job description

Wipro Limited in the Philippines seeks a Performance Management & Development lead to ensure SLA delivery and to drive coaching, performance reviews, and team development. The role involves partnership with stakeholders, operations management, and ongoing training to keep the client experience top-notch.

The ideal candidate brings 1–3 years in a similar role, strong people skills, and a customer-centric mindset to sustain high-quality service levels.