RTA Lead - Mortgage Operations & Performance Coach

Wipro Technologies; Manila; On-site; PHP 600,000 - 840,000; Full time

Job summary

Wipro Limited is hiring an operations professional to drive process execution and performance for a client account. You will coordinate with the team to ensure adherence to contract terms, monitor metrics, and present performance updates to the client.

The role emphasizes coaching, workforce management, and process improvements, including identifying automation opportunities to enhance service delivery. Experience in mortgage originations is required.

Qualifications

• Mortgage (Originations) experience: 3-5 years.

Responsibilities

• Ensure process is executed as per the client contract.
• Drive performance of the team on identified process metrics.
• Coordinate with internal and external stakeholders to ensure compliance and quality in delivery.

Skills

Mortgage originations

Job description

Wipro Limited is hiring an operations professional to drive process execution and performance for a client account. You will coordinate with the team to ensure adherence to contract terms, monitor metrics, and present performance updates to the client.

The role emphasizes coaching, workforce management, and process improvements, including identifying automation opportunities to enhance service delivery. Experience in mortgage originations is required.