MORTGAGE CUSTOMER SERVICE REPRESENTATIVE – UK ACCOUNT
The Knotify Workforces Corp.
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Benefits offered by this job
Job summary
The Knotify Workforces Corp. is seeking a voice-based customer support professional for UK Financial Services in the Philippines.
You will handle mortgage and financial service inquiries, assist with account concerns, and deliver accurate solutions through voice interactions, maintaining professionalism and high service quality. Location is 100% onsite at Eton Centris, Quezon City with shifting UK time schedules.
Qualifications
- Strong communication and customer service skills.
- Hands-on experience handling voice-based customer interactions.
- Willing to work 100% onsite in Eton Centris, Quezon City.
- Willing to work on shifting schedules following UK time.
Responsibilities
- Handle customer inquiries related to mortgage and financial services.
- Assist customers with account and mortgage-related concerns.
- Provide accurate information and appropriate solutions.
- Coordinate with relevant teams when necessary.
- Maintain professionalism and quality customer service throughout every interaction.
Skills
Education
Job description
This is a voice-based customer support role in UK Financial Services, handling customer inquiries related to mortgage and financial services. You will assist customers with account and mortgage-related concerns through voice interactions, providing accurate information and appropriate solutions while maintaining professionalism and quality customer service.
Location: Eton Centris, Quezon City
Work Setup: 100% Onsite
Schedule: Shifting Schedule / UK Time
Account: UK Financial Services
Type: Voice Account
- Up to 20% salary increase from your last drawn salary, depending on experience
- ₱2,400 monthly allowance
- ₱40,000 Joining Bonus
- Career opportunities in the banking and financial services industry
- Onsite work environment
- At least High School Old Curriculum / Senior High School graduate / 2nd year college completed / College Graduate
- With 1–2 years of experience in US or UK Banking and Telephony Support
- Hands-on experience in US Mortgage Banking or Financial Services is required
- Strong communication and customer service skills
- Comfortable handling voice-based customer interactions
- Willing to work 100% onsite in Eton Centris, Quezon City
- Willing to work on shifting schedules following UK time
- Handle customer inquiries related to mortgage and financial services
- Assist customers with account and mortgage-related concerns
- Provide accurate information and appropriate solutions
- Handle customer requests through voice interactions
- Coordinate with relevant teams when necessary
- Maintain professionalism and quality customer service throughout every interaction
If you have US Mortgage, Banking, or Financial Services experience and are looking for your next career opportunity, we encourage you to apply.
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