Call Center Representative

Moder Solutions; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

₱25,000 Sign-On Bonus

Fixed Weekends Off

Day 1 HMO Coverage + 1 Dependent

Equipment Provided

Competitive Salary Package

Career Growth Opportunities

Generous Leave Benefits

Welcome Gift on Your First Day

Job summary

A dynamic financial services company in Cebu City is seeking a Billing Account Representative to assist customers with mortgage servicing queries. The role involves handling inbound and outbound calls, documenting interactions, and educating customers on mortgage options. Ideal candidates should have 1–2 years of BPO experience in Billing & Collections, strong attention to detail, and excellent communication skills. Competitive salary package and a ₱25,000 sign-on bonus offered.

Qualifications

• 1–2 years BPO experience in Billing & Collections required.
• Strong attention to detail and problem-solving skills needed.
• Excellent communication and presentation skills are essential.

Responsibilities

• Handle inbound and outbound calls related to mortgage servicing.
• Assist customers with questions about loan balances and payment schedules.
• Resolve customer complaints and concerns professionally.
• Educate customers on mortgage processes and policies.
• Document all customer interactions accurately.
• Collaborate with internal departments for prompt issue resolution.
• Maintain compliance with mortgage servicing regulations.
• Meet performance metrics like call quality and customer satisfaction.

Skills

Attention to detail

Problem-solving skills

Communication skills

Presentation skills

Basic computer navigation

Education

College Level / Undergraduates / Graduates

Job description

Billing Account Representative

₱25,000 SIGN-ON BONUS | 1-DAY HIRING PROCESS | WALK-IN MON–SAT, 10AM–5PM

Location:1Nito Tower, Archbishop Reyes Avenue, Cebu City

Walk-In Schedule:Monday to Saturday, 10:00 AM – 5:00 PM

Join a Team That Empowers Financial Organizations to Lead the Future

We are a team of industry experts passionate about transforming financial services. With decades of experience, we deliver agile, tailored solutions that help businesses thrive in a fast-changing world.

Why You’ll Love Working with Us:

• ₱25,000 Sign-On Bonus
• Fixed Weekends Off
• Day 1 HMO Coverage + 1 Dependent
• Equipment Provided
• Competitive Salary Package
• Career Growth Opportunities
• Generous Leave Benefits
• Welcome Gift on Your First Day

Who We’re Looking For:

• College Level / Undergraduates / Graduates
• With1–2 years BPO experienceinBilling & Collections
• Strong attention to detail and problem-solving skills
• Excellent communication and presentation skills
• Basic computer navigation skills

Key Responsibilities:

• Handle inbound and outbound calls related to mortgage servicing.
• Assist customers with questions about loan balances, payment schedules, escrow accounts, and interest rates.
• Resolve customer complaints and concerns in a timely and professional manner.
• Educate customers on mortgage processes, policies, and available options.
• Document all customer interactions accurately in the system.
• Collaborate with internal departments to ensure prompt resolution of issues.
• Maintain compliance with federal and state mortgage servicing regulations.
• Meet performance metrics including call quality, customer satisfaction, and productivity.

What to Bring:

• Updated Resume
• Valid IDs or relevant documents

Walk In & Get Hired the Same Day!

No long waits. No complicated steps. Just walk in, apply, and start your journey with us!