MIS Manager

biyaheko.ph; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

biyaheko.ph is looking for a Management Reporting and Analytics professional to enhance operational efficiency through insightful reporting and analytics in the travel sector. This role involves creating analytical reports and dashboards, ensuring data integrity, and supporting business decisions. Candidates should have a Bachelor's degree in IT or a related field, with at least 5 years of experience in MIS or data analysis, preferably in a travel or high-volume environment. Strong proficiency in Excel and reporting tools like Power BI is essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• At least 5 years of experience in MIS, reporting, data analysis, or systems support, with 2-3 years in a managerial or supervisory role preferred.
• Strong knowledge of Excel, reporting tools, spreadsheets, and dashboard platforms.

Responsibilities

• Prepare daily, weekly, and monthly MIS reports covering various performance metrics.
• Develop dashboards and KPI reports for management using data from various systems.
• Analyze trends and provide insights to support business planning and decision-making.
• Maintain data accuracy, consistency, and integrity across systems and reports.

Skills

Data analysis

Reporting

Excel

Dashboards

Business intelligence

Problem-solving

Attention to detail

Education

Bachelor's degree in Information Technology

Tools

Power BI

Tableau

Job description

Management Reporting and Analytics

• Prepare daily, weekly, and monthly MIS reports covering bookings, sales, cancellations, refunds, collections, margins, supplier performance, and channel performance.
• Develop dashboards and KPI reports for management using data from booking systems, finance systems, CRM, and online platforms.
• Analyze trends and provide insights to support business planning and decision-making.
• Standardize report formats and ensure timely distribution to stakeholders.

Data Management and Accuracy

• Maintain data accuracy, consistency, and integrity across systems and reports.
• Reconcile data from booking engines, OTA platforms, payment gateways, banks, CRM, and accounting systems.
• Monitor master data such as customer records, product data, supplier codes, and transaction mapping.
• Identify data issues and implement corrective actions.

Systems Support and Process Improvement

• Support operational systems used by reservations, sales, finance, marketing, and customer service teams.
• Coordinate with IT teams, software vendors, and service providers for system issues, updates, and enhancements.
• Improve manual processes through automation, templates, and better report workflows.
• Document SOPs, reporting logic, and system processes.

Business Intelligence and Performance Monitoring

• Track and report key metrics such as revenue, conversion rates, booking volumes, channel performance, refund levels, and customer trends.
• Build tools and dashboards that improve visibility of business performance.
• Support management in forecasting, planning, and performance reviews using reliable data.
• Assist department heads in defining and monitoring KPIs.

Access, Controls, and Compliance

• Manage user access, data permissions, and reporting controls where applicable.
• Ensure backups, file controls, and reporting archives are maintained properly.
• Support audit requirements related to system reports, transaction history, and data records.
• Promote data governance and confidentiality across the organization.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• At least 58 years of experience in MIS, reporting, data analysis, or systems support, with 23 years in a managerial or supervisory role preferred.
• Experience in travel, OTA, e-commerce, hospitality, or high-volume transaction environments is a strong advantage.
• Strong knowledge of Excel, reporting tools, spreadsheets, and dashboard platforms such as Power BI, Tableau, or similar.
• Experience working with databases, ERP/accounting systems, CRM platforms, or booking systems is an advantage.
• Knowledge of GDS, booking engines, payment gateways, and travel-related systems is a plus.
• Strong analytical, problem‑solving, and process improvement skills.
• High attention to detail and ability to manage multiple reporting deadlines.