Mis Executive - Uk Financial Customer Service (Centris, Qc)

Tasq Staffing Solutions; Philippines; On-site; PHP 558,000 - 1,004,000; Full time

Job summary

Tasq Staffing Solutions in Quezon City, Philippines, seeks an MIS Executive to support UK financial customer service operations. The role is onsite, with shifting schedules to align UK time, and requires strong MS Excel skills and experience in workforce management reporting.

Graduate with relevant degree, 1–2 years in workforce management, 2–4 years overall, and banking exposure. Banking domain knowledge and analytical abilities are highly valued.

Qualifications

• Bachelor's degree in statistics, mathematics, engineering, business administration, information technology, or computer science.
• 1–2 years of workforce management experience in a contact center.
• 2–4 years of overall experience.
• Banking industry experience is highly preferred.
• Exposure to UK/US/AU banking industries is an advantage.
• Strong analytical skills and MS Excel proficiency.
• Experience with workforce management software (scheduling, performance tracking, reporting).

Responsibilities

• Prepare timely and accurate MIS reports and dashboards for stakeholders.
• Collaborate with management and clients to understand business information needs.
• Ensure reports and dashboards meet stakeholder requirements on a weekly/monthly/quarterly basis.
• Support tools and systems for MIS generation and reporting.
• Assist manager with new MIS initiatives to boost productivity.
• Provide updates on progress of MIS initiatives.

Skills

Analytical skills

MS Excel

Number crunching

Stakeholder communication

Education

Bachelor's degree in Statistics

Bachelor's degree in Mathematics

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Workforce Management software

Job description

MIS Executive - UK Financial Customer Service (Centris, QC)

Company: Tasq Staffing Solutions

Job Type: Full Time

Location: Quezon City, Philippines

Work Setup: Onsite

Location: Centris, QC

Schedule: Shifting, UK time

Start Date: AUGUST 14, 2026

Description

• Graduate of Bachelor's Degree in (Statistics, Mathematics, Engineering, Business Administration, Information Technology, Computer Science)
• 1 to 2 years work experience in workforce management in a contact center environment
• 2 to 4 years overall experience
• Banking industry experience is highly preferred
• Exposure to UK/US/AU Banking industry is an advantage
• Good analytical skills
• Excellent in MS Excel & number crunching
• Experience with Workforce Management software (scheduling, performance tracking, reporting)

Responsibilities

• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
• Interact and work closely with management, internal stakeholders & clients to understand the business information needs
• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
• Support and adopt tools and systems for efficient MIS generation and reporting system
• Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
• Providing update to the manager on the progress of any new MIS initiatives