MIS Executive

Recruitify_HR; Quezon City; On-site; PHP 379,000 - 402,000; Full time

Job summary

Recruitify_HR is seeking an MIS Executive to join our on-site team in Bridgetowne QC. You will collect, analyze, and present data to support call center operations, performance tracking, and process improvements.

The role requires at least 2 years in MIS or data analysis within a BPO environment, strong Excel skills, and familiarity with BI tools. Night shifts and on-site work at Exxa Tower Bridgetowne QC are part of the package.

Qualifications

• 2+ years MIS/data analysis experience in a call center or BPO environment.
• Advanced Excel skills including formulas, pivot tables and macros.
• Experience with SQL, Power BI, Tableau or similar data tools is a plus.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.).
• Generate real-time and historical reports to support operations, quality and workforce management teams.
• Collaborate with operations to analyze trends and suggest improvements in productivity and efficiency.
• Automate repetitive reporting processes using Excel VBA, macros, or BI tools.
• Coordinate with IT and WFM teams for data integration and system enhancements.
• Maintain dashboards and data visualizations using Excel, Power BI, or Tableau.

Skills

Analytical skills

Communication skills

Attention to detail

Independent work

Tools

Excel

SQL

Power BI

Tableau

Job description

Second Card Owners

Second Card Owners

(ACTIVE - URGENT) MIS Executive - Onsite in Bridgetowne QC

Hiring Level

Agent

Card Mode

public

Recruiterskey skillsMIS Executive WFMAdvance ExcelLocation

Bridgetowne Quezon City

Relocation

revenue per hire

No revenue is set for this card

Description / Requirements

Job Title: MIS Executive - Call Center

Reporting Line: WFM Team Leader

Work set up: Onsite in Exxa Tower Bridgetowne QC

Work schedule: Night Shift

Offer Package: ₱35,000

Start date: ASAP

Job Summary

The MIS Executive will be responsible for collecting, analyzing, and presenting data related to call centre operations. This role supports decision-making through the preparation of daily, weekly, and monthly reports, and ensures accurate data management, performance tracking, and process optimization.

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.).
• Generate real-time and historical data reports to support operations, quality, and workforce management teams.
• Work closely with operations to analyze trends and suggest improvements in agent productivity and efficiency.
• Automate repetitive reporting processes using Excel VBA, macros, or BI tools.
• Coordinate with IT and WFM teams for data integration and system enhancements.
• Maintain dashboards and data visualizations using tools like Excel, Power BI, or Tableau.
• Ensure data accuracy and integrity across multiple databases and reporting platforms.
• Track KPIs and generate insights to support business goals.
• Troubleshoot and resolve data discrepancies and reporting issues.
• Ad-hoc reporting and analysis based on business requirements.

Qualifications And Skills

• 2+ years of experience in MIS or data analysis roles in a call center or BPO environment.
• Strong knowledge of Excel (Advanced Formulas, Pivot Tables, Charts, Macros).
• Experience with SQL, Power BI, Tableau, or similar data tools is a plus.
• Good understanding of call center metrics and reporting.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and under tight deadlines.
• Attention to detail and data accuracy is critical.

Preferred Qualifications

• Experience with CRM or contact center platforms (e.g., Avaya, Genesys, Five9, AWS etc).
• Basic understanding of Workforce Management tools.
• Knowledge of scripting or automation tools (e.g., Python, R) is an advantage.