MIS Analytics Lead: Data Insights & Operations

Ubiquity; Canlandog; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Ubiquity is seeking an MIS Supervisor in the Philippines to lead the MIS team, guide analysts in data collection, reporting accuracy, and process automation. This role balances people leadership with technical governance, ensuring SLAs and data governance standards are met while delivering reliable enterprise reporting and insights to executives.

The incumbent will oversee analytics on operational performance metrics, present findings to stakeholders, and drive data-driven decision-making across

Qualifications

• Background with Workforce facets such as capacity planning, forecasting and other.
• Workforce metrics/calculations – call volumes, AHT, adherence, intraday patterns, root cause analysis.
• Effective communication and interpersonal skills.
• Excellent presentation skills (Powerpoint, Excel, Google sheets etc.).
• Proficient in analysis and interpretation of data.
• Strong leadership abilities and good time management skills.
• Excellent problem-solving and management skills.
• Experienced in managing a team.
• Ability to train junior staff.

Responsibilities

• Manages day to day operation MIS team that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.
• Implements and oversees the analytical approaches and methodologies. Developing strategies, and making suggestions for improvement, insight, and recommendations to management for decision making and strategic planning.
• Controls and develops internal/external information sources for business analysis.
• Manages subordinate staff in the day-to-day performance of their jobs.
• Ensures that project/department milestones/goals are met and adhering to approved budgets.
• Extensive knowledge of department processes.
• Will be doing analytics on operational performance metrics
• Analyse performance, correlate metrics and drive targeting action plan
• Provide recommendations to improve account performance
• Will be doing a deep dive analysis of the performance
• Give presentation of analysis to stakeholders and clients
• Supervises personnel under the Department such as MIS Analyst – develops, coaches, and motivates personnel on day-to-day activities.
• Maintains strong customer service orientation in dealing with various departments and Department heads.
• Performs other duties that may be requested from time to time.

Skills

Workforce forecasting

Call volume analysis

AHT analysis

Data interpretation

Leadership

Communication skills

Presentation skills

PowerPoint

Excel

Google Sheets

Team management

Time management

Training junior staff

Education

Bachelor's degree in Business, Information Systems, Computer Science, Data Science, or a related field

Tools

None

Job description

Ubiquity is seeking an MIS Supervisor in the Philippines to lead the MIS team, guide analysts in data collection, reporting accuracy, and process automation. This role balances people leadership with technical governance, ensuring SLAs and data governance standards are met while delivering reliable enterprise reporting and insights to executives.

The incumbent will oversee analytics on operational performance metrics, present findings to stakeholders, and drive data-driven decision-making across