Migration & Education Coordinator — CRM & Visa Admin

The Better BPO Inc.; Iloilo; Hybrid; PHP 279,000 - 469,000; Full time

Job summary

The Better BPO Inc. is seeking a proactive Migration and Education Coordinator to support migration and education services.

You will assist clients, coordinate documentation, maintain records, manage communications, and support visa-related tasks and light marketing efforts. Ideal candidates have experience in migration, international education, administration, or customer service, with strong communication and organizational skills.

Qualifications

• Experience in migration, international education, administration, or customer service preferred.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple client files and priorities.
• Experience with CRM systems and electronic record keeping.
• Proficiency in Google Workspace and Microsoft Office.
• Ability to handle confidential information responsibly.
• Strong coordination, follow-up, and problem-solving skills.
• Ability to work with clients, migration agents, education consultants, and institutions.

Responsibilities

• Assist clients throughout the migration and education process and respond to inquiries professionally and promptly.
• Assist with visa-related administrative tasks, including document preparation, organization, check-ups, follow-ups, and application coordination.
• Refer complex matters to a Registered Migration Agent when required.
• Coordinate with clients to obtain outstanding documents and maintain updated files.
• Maintain accurate client records and progress notes in the CRM.
• Monitor application progress and coordinate follow-ups with stakeholders.
• Assist with lead management and maintaining lead records.
• Maintain organized digital and physical client files.
• Prepare reports, trackers, client updates, and administrative documents.
• Support marketing activities, including engaging with Facebook posts for company promotions.

Skills

Migration knowledge

CRM systems

Google Workspace

Microsoft Office

Communication skills

Organization & time management

Confidential information handling

Coordination & follow-up

Social media engagement basics

Tools

CRM systems

Google Workspace

Microsoft Office

Job description

The Better BPO Inc. is seeking a proactive Migration and Education Coordinator to support migration and education services.

You will assist clients, coordinate documentation, maintain records, manage communications, and support visa-related tasks and light marketing efforts. Ideal candidates have experience in migration, international education, administration, or customer service, with strong communication and organizational skills.