Mid Application Support

Cobden & Carter International; Taguig; Hybrid; PHP 669,600 - 892,800; Full time

Job summary

A leading financial services company in Taguig is seeking an Operations Manager to lead the transition of application features and optimize service delivery. The ideal candidate will have a degree in technology and over 5 years of experience in a similar role, preferably within the financial industry. Proficiency in SQL databases and programming languages like Java or Python is essential. This hybrid position requires excellent communication skills and the ability to manage multiple projects efficiently.

Qualifications

• More than 5 years of experience in a similar role, preferably in technology and/or financial industry.
• Strong ability to balance multiple operations/projects while maintaining attention to detail.
• Very good language skills in English (written/oral).

Responsibilities

• Lead smooth and quality-assured transition of application features from development to production.
• Drive continuous improvement initiatives and optimize business application service operations.
• Lead the development of the Operations Enablement service catalogue.

Skills

Relational databases (SQL Server/PostgresDB)

Cloud services (AWS)

Programming languages (Java/Python)

Business Intelligence tools (Qlik)

Collaboration tools (Jira, Confluence)

Enterprise Agile Framework (Kanban, SAFe, SCRUM)

Analytical skills

Problem-solving skills

Communication skills

Customer-centric approach

Education

Degree in technology, software engineering or related quantitative field

Tools

Snowflake

Job description

• Lead smooth and quality-assured transition of application features from development to production environments
• Drive continuous improvement initiatives and optimization of business application service operations
• Lead the development of the Operations Enablement service catalogue to further improve service delivery
• Run/Lead small to mid-sized projects related to operations

Qualifications:

• Degree in technology, software engineering or related quantitative field
• More than 5 years of experience in similar role, preferably in technology and/or financial industry
• Proficient in relational databases (SQL Server/PostgresDB)
• Experience in cloud services such as AWS (certification is a plus)
• Experience with incident and problem management
• Experience in programming languages such as Java and/or Python is a must have
• Knowledge Snowflake is a plus
• Knowledge in Business Intelligence tools (Qlik) is a plus
• Proficiency with collaboration and project tools like Jira, Confluence
• Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. (certification is a plus)
• Strong problem-solving skills with the ability to see the big picture, understand how the details contribute to that, and think through the cause-and-effect relationships that can create change
• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail
• Accurate, effective, and independent working style
• Strong analytical and problem-solving skills
• Ability to work under pressure and confidently interact with business users
• Excellent communication skills and customer centric approach
• Very good language skills in English (written/oral)
• Knowledge about private markets would be an advantage

Work Setup:

Shift: Mid shift

Setup: Hybrid

Location: BGC Taguig

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