Microsoft L1 Support Engineer — Weekend On-Call

DysrupIT Pty

Philippines

On-site

PHP 300,000 - 420,000

Full time

2 days ago

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Job summary

DysrupIT is seeking a reliable Microsoft L1 Support Engineer in the Philippines to provide first-line technical support for Microsoft-based platforms and end users. The role involves handling incidents, service requests, and basic troubleshooting while ensuring timely resolution and excellent user experience.

You will monitor and log issues in the ticketing system, escalate to L2/L3 teams when needed, and maintain clear documentation of solutions.

Qualifications

2–4 years of experience in IT Support or Service Desk roles.
Hands-on experience supporting Microsoft technologies (Windows 10/11, Microsoft 365).
Familiarity with ITSM tools and SLAs.
Strong communication and customer service skills.
Ability to work independently and prioritize tasks.

Responsibilities

Provide Level 1 support for Microsoft technologies and end-user issues.
Log and resolve incidents and service requests through the ticketing system.
Perform initial diagnosis, troubleshooting, and resolution of common technical issues.
Escalate complex or unresolved issues to L2/L3 with proper documentation.
Support users across Microsoft platforms, ensuring minimal business disruption.
Participate in rotational on-call weekend support (once per month).
Follow incident, change, and service management processes and SLAs.
Maintain accurate documentation of issues, resolutions, and standard procedures.