Microsoft Dynamics 365 Functional Analyst

Strategic Staffing Solutions; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Strategic Staffing Solutions in Makati, Philippines, is seeking a Microsoft Dynamics 365 Functional Analyst to optimize our CRM platform by collaborating with stakeholders and technical teams to translate business needs into effective CRM solutions.

You will configure Dynamics 365 components, manage Dataverse and Power Automate workflows, perform UAT, and provide end-user training to improve adoption and efficiency.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field
• 2-3 years of hands-on experience with Microsoft Dynamics 365 CRM
• Experience with Dynamics 365 Customer Service, Sales, or similar CRM modules
• Strong understanding of CRM business processes and requirements analysis
• Hands-on experience configuring tables/entities, forms, views, business rules, workflows, and security roles
• Familiarity with Dataverse, Power Automate, and Agile methodologies
• Strong analytical, communication, and stakeholder management skills

Responsibilities

• Gather, analyze, and document business requirements and user stories
• Configure Dynamics 365 CRM components, including tables, forms, views, dashboards, business rules, workflows, and security roles
• Analyze and optimize CRM and Customer Service business processes
• Support workflow automation using Dynamics 365 and Power Automate
• Perform functional testing, coordinate UAT, and validate delivered solutions
• Provide end-user support, training, and troubleshooting
• Work closely with developers and technical teams to deliver scalable CRM solutions
• Identify opportunities for process improvement and increased user adoption

Skills

Dynamics 365 CRM

Requirements analysis

Stakeholder management

Power Automate

Dataverse

Agile methodologies

Communication

Education

Bachelor’s degree in IT/CS/Business

Tools

Dataverse

Power Automate

Dynamics 365 CRM

Job description

We are looking for a Microsoft Dynamics 365 Functional Analyst to support and enhance our Dynamics 365 CRM platform. In this role, you will work closely with business stakeholders, Product Owners, and technical teams to understand business needs and translate them into effective CRM solutions.

You will play a key role in improving CRM processes, user experience, system adoption, and overall business efficiency.

What You’ll Do

• Gather, analyze, and document business requirements and user stories.
• Configure Dynamics 365 CRM components, including tables, forms, views, dashboards, business rules, workflows, and security roles.
• Analyze and optimize CRM and Customer Service business processes.
• Support workflow automation using Dynamics 365 and Power Automate.
• Perform functional testing, coordinate UAT, and validate delivered solutions.
• Provide end-user support, training, and troubleshooting.
• Work closely with developers and technical teams to deliver scalable CRM solutions.
• Identify opportunities for process improvement and increased user adoption.

What We’re Looking For

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 2-3 years of hands-on experience with Microsoft Dynamics 365 CRM.
• Experience with Dynamics 365 Customer Service, Sales, or similar CRM modules.
• Strong understanding of CRM business processes and requirements analysis.
• Hands-on experience configuring tables/entities, forms, views, business rules, workflows, and security roles.
• Familiarity with Dataverse, Power Automate, and Agile methodologies.
• Strong analytical, communication, and stakeholder management skills.

Nice to Have

• Experience with Dynamics 365 Customer Service Workspace and Omnichannel.
• Knowledge of Power Apps and the Microsoft Power Platform.
• Exposure to APIs, system integrations, and data migration.
• Microsoft Dynamics 365 or Power Platform certifications.