Microsoft Dynamics CRM - Functional Analyst

GSS HR Solutions Private Limted; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

GSS HR Solutions Private Limted is seeking a Microsoft Dynamics 365 Functional Analyst to support and enhance our CRM platform from the Makati area. You will collaborate with business stakeholders, product owners, and technical teams to translate requirements into effective CRM solutions that improve customer experience and operations.

Responsibilities include gathering requirements, configuring CRM components, designing processes, automating workflows with Power Automate, and coordinating

Qualifications

• 2–3 years of hands-on experience with Microsoft Dynamics 365 CRM.
• Experience with Dynamics 365 Customer Service, Sales, or similar CRM modules.
• Strong understanding of CRM business processes and requirements analysis.
• Experience configuring Dynamics 365 entities, forms, views, business rules, workflows, and security roles.
• Familiarity with Dataverse, Power Automate, and Agile delivery practices.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Gather, analyze, and document business requirements and user stories.
• Configure Dynamics 365 CRM components including tables, forms, views, dashboards, business rules, and security roles.
• Design and optimize customer service and CRM business processes.
• Support workflow automation using Dynamics 365 and Power Automate.
• Conduct functional testing, coordinate UAT, and validate delivered solutions.
• Provide end-user support, training, and troubleshooting.
• Collaborate with development teams to deliver scalable and sustainable CRM solutions.
• Drive continuous improvement initiatives to increase user adoption and operational efficiency.

Skills

Microsoft Dynamics 365 CRM

CRM business processes

Stakeholder management

Agile delivery practices

Dataverse

Power Automate

Tools

Dataverse

Power Automate

Job description

Job type: Permanent with MNC (direct hire)

About the Role

We are seeking a Microsoft Dynamics 365 Functional Analyst to support and enhance our Dynamics 365 CRM platform. This role partners closely with business stakeholders, product owners, and technical teams to translate business requirements into effective CRM solutions that improve customer experience and business operations.

Key Responsibilities

• Gather, analyze, and document business requirements and user stories.
• Configure Dynamics 365 CRM components including tables, forms, views, dashboards, business rules, and security roles.
• Design and optimize customer service and CRM business processes.
• Support workflow automation using Dynamics 365 and Power Automate.
• Conduct functional testing, coordinate UAT, and validate delivered solutions.
• Provide end-user support, training, and troubleshooting.
• Collaborate with development teams to deliver scalable and sustainable CRM solutions.
• Drive continuous improvement initiatives to increase user adoption and operational efficiency.

Required Qualifications

• 2-3 years of hands-on experience with Microsoft Dynamics 365 CRM.
• Experience with Dynamics 365 Customer Service, Sales, or similar CRM modules.
• Strong understanding of CRM business processes and requirements analysis.
• Experience configuring Dynamics 365 entities, forms, views, business rules, workflows, and security roles.
• Familiarity with Dataverse, Power Automate, and Agile delivery practices.
• Strong analytical, communication, and stakeholder management skills.