Microsoft 365 & Windows L1 Support Specialist

DysrupIT Pty; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

DysrupIT Pty is seeking a reliable Microsoft L1 Support Engineer in the Philippines to provide first-line technical support for Microsoft platforms and end users. The role covers incident handling, basic troubleshooting, and timely issue resolution with a focus on user experience.

The position includes a rotational on-call schedule on weekends (about once per month) and requires effective communication to document issues and resolutions while maintaining SLAs.

Qualifications

• 2–4 years of experience in IT support or service desk.
• Hands-on support for Microsoft technologies (Windows 10/11, Microsoft 365).
• Familiarity with ITSM tools (ServiceNow, Jira).
• Strong communication and customer service skills.
• Willingness to work on a rotational on-call schedule.

Responsibilities

• Provide Level 1 support for Microsoft technologies and end-user issues.
• Monitor, log, and resolve incidents and service requests through the ticketing system.
• Perform initial diagnosis, troubleshooting, and resolution of common technical issues.
• Escalate complex or unresolved issues to L2/L3 support teams with proper documentation.
• Support users across Microsoft platforms, ensuring minimal disruption to business operations.
• Participate in rotational on-call weekend support (once per month).
• Follow incident, change, and service management processes and SLAs.
• Maintain accurate documentation of issues, resolutions, and standard procedures.
• Communicate clearly with users regarding issue status and resolution progress.
• Assist in basic system monitoring and health checks.

Skills

Customer service

Communication

Troubleshooting

Independent work

Tools

ServiceNow

Jira

Job description

DysrupIT Pty is seeking a reliable Microsoft L1 Support Engineer in the Philippines to provide first-line technical support for Microsoft platforms and end users. The role covers incident handling, basic troubleshooting, and timely issue resolution with a focus on user experience.

The position includes a rotational on-call schedule on weekends (about once per month) and requires effective communication to document issues and resolutions while maintaining SLAs.